Word 2003 pictures disappear from view

[Guest]

I am using Office 2003 Professional sp2.
When inserting clipart or jpgs in word to create a small how to for a
teacher, the clipart and jpgs disappear from the page as soon as I begin to
scroll or move down the page, they do not return. I generally work in Print
View. The only way I am able to see them is using the Reading Layout.
Is there a setting that I could check to stabilize my pictures?
Any suggestions would be apprecitated.
Thanks

 

[Jay Freedman]

I am using Office 2003 Professional sp2.
When inserting clipart or jpgs in word to create a small how to for a
teacher, the clipart and jpgs disappear from the page as soon as I
begin to scroll or move down the page, they do not return. I
generally work in Print View. The only way I am able to see them is
using the Reading Layout. Is there a setting that I could check to
stabilize my pictures? Any suggestions would be apprecitated.
Thanks

That symptom usually means that you need to update your video card's driver
software, if there is an update available at the manufacturer's web site.

In the meantime, you can try this: Go to Start > Settings > Control Panel >
Display. Click the Settings tab, and click the Advanced button there. In the
second dialog, click the Troubleshooting tab. Move the hardware acceleration
slider a couple of notches toward the left. Try Word. Repeat until the
problem stops or you push the slider all the way to None.

 

[Guest]

That symptom usually means that you need to update your video card's driver
software, if there is an update available at the manufacturer's web site.

In the meantime, you can try this: Go to Start > Settings > Control Panel >
Display. Click the Settings tab, and click the Advanced button there. In the
second dialog, click the Troubleshooting tab. Move the hardware acceleration
slider a couple of notches toward the left. Try Word. Repeat until the
problem stops or you push the slider all the way to None.

--
Regards,
Jay Freedman
Microsoft Word MVP

The settings change did work for a quick fix. Thank you.

We have 270 computers that were imaged the same using the same hardware.
Some of them have this problem, most of them do not.
Any suggestions?

Rhonda

 

[Jay Freedman]

We have 270 computers that were imaged the same using the same hardware.
Some of them have this problem, most of them do not.
Any suggestions?

Rhonda

I can't say why the problem appears on some PCs and not others in the
group. It may be that the hardware, or the driver that was supplied
with it, is just at the edge of sufficiency for the demands of Word.

I'm sure the setting of the slider is stored somewhere in the registry
and could be distributed as a .reg file, but I didn't find it in a
brief search. I think you'll have to pass the instructions for
changing the setting to each user who has the problem.

The best fix would be to find a driver update that solves it
permanently.