Word 2002 10.5815.4219 sp2

[Guest]

Hi folks,
I have a user who on occassion is unable to open Word documents sent to her.
She is running the same version and itteration of Word as I am and all our
settings are the same. I have no problem opening the docs.
The last one I had to paste as straight text into email to get it to her.
Since these are confidential docs, it is not a good solution. Anyone have any
ideas?
Thanks

 

[Suzanne S. Barnhill]

Is she trying to open the docs directly from the email? This is never a good
idea. She should save the doc to a document folder, then start Word and open
it from the folder.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

She has actually done both, tried to open directly and saved to her desktop
to open. The weird things she can get 3 docs in an email and be able to open
2 but not the 3rd.

 

[Suzanne S. Barnhill]

Sometimes docs are damaged in transit. Zipping them seems to offer some
protection (not to mention reduce the upload/download time).

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.

 

[Guest]

I would say that too if I couldn't the same doc. She recieves the doc, it
fails to open, she forwards it to me and I send it to her as a txt and then
she can open it.. Just plain strange

 

[Suzanne S. Barnhill]

There are various security options that might come into play; many updates
to Outlook, Outlook Express, and Office generally have made it more
difficult to open Word documents containing macros, fields, etc.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

Email cannot be acknowledged; please post all follow-ups to the newsgroup so
all may benefit.