WMM can't Publish~

[Guest]

Each time I try to publish my video from windows movie maker (Windows Vista
of course), after choosing the destination folder and click "publish, the
program freezes, then closes. This happens each and every time. I tried
changing the destination folder, changing the file name, but none works. Is
there some sort of patch for this or anything? Thanks for the help.

 

[zachd [MSFT]]

Do you have data in the Problem Reports and Solutions center for this
crash... ?
http://zachd.com/pss/pss.html#bucket

 

[Guest]

I have check my "problem reports and solutions" folder, and for each one it
says the problem with movie maker was "Stopped working". The status for each
one was "Report sent".

I'm guessing with so many problem with WMM, Microsoft would have a patch or
update by now? And the projects I save on the vista WMM can't be opened with
the XP WMM either.

 

[zachd [MSFT]]

What's the specific data for those crashes? There should be a set of data
and potentially a fault bucket number--
http://zachd.com/pss/pss.html#bucket
?

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

Hi. I have the same problem. Data:

Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 08f7b5ed
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 1063
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Extra information about the problem
Bucket ID: 376619613

 

[Guest]

Hi. I have the same problem. data is:
Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 08f7b5ed
OS Version: 6.0.6000.2.0.0.768.2
Locale ID: 1063
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Extra information about the problem
Bucket ID: 376619613

 

[Guest]

Whoops, never knew that was there.

Problem signature
Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0773bab3
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Extra information about the problem
Bucket ID: 455491035


So is there any possibility of getting a repair anytime soon?

 

[zachd [MSFT]]

That's an absolutely utterly unique crash at this time, so there's no data
for this.

What would be particularly unique about your system... ? What third party
software's been put on the box? Since it is so extremely unique, it's most
likely something uniquely awry with your system's configuration. =\

 

[zachd [MSFT]]

This is a pretty extremely extremely rare crash, and there's no data
available.

Best routes forward for more information:
* Crash a lot and submit the crashes to Microsoft. I've asked for the
generic data to be collected for this crash, so if some further crash
reports were submitted, that should put me in business here. =\
* Crash and save the DMP file to a location I can get to it (one of the file
sharing sites should work...)

That's the routes forward assuming I can debug through it and sort that out.
Also, due to the rarity of this event, it also bears investigation as
regards what's unique on your system. If third party multimedia components
were put on the system, those could be suspect there. =\

 

[Guest]

lol, as far as far as system configuration goes, you'll have to ask in detail
since i'm not that much of a technical wizard lol.

As for software and my system though...

-Acer 5050 Laptop
-Ordered and received the free Vista OS, installed.
-Downloaded some gadgets and updates for Vista

Probably not exactly what you're looking for. I don't think I've really
installed any third party software yet... at least none that anybody else
doesn't download. Movie maker worked fine on XP when I had it (except for the
occasional crash -_-). Other then that, I dont' know what else to provide.

 

[zachd [MSFT]]

Could you make it crash more and then submit the crash reports? I still see
this as only happening once ever ever, and thus there's no data available
for this currently. Some more crash reports on that being sent in should
potentially get me this data.

Thanks!

 

[Guest]

Here are some more reports, there are almost 30 in total though.

Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_69fb
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 69fb
Additional Information 2: 3e2c48b35de6607a9ebb9fc209d22a53
Additional Information 3: 851c
Additional Information 4: 0680240a2ac85718a1addffe2c6d8878


Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_3c8c
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 3c8c
Additional Information 2: 5fca9f9904997dbcb07130c5398d3cc3
Additional Information 3: 5d62
Additional Information 4: 1557b444c1a2bf7aa1cd8709707cd411




Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_181c
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 181c
Additional Information 2: 10b7c7c89dc0f682ec9393c1f959222a
Additional Information 3: bf17
Additional Information 4: 611c1ff4966ad4ec58b21824210ce2e3


Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_7b23
Fault Module Version: 6.0.6000.16386
Fault Module Timestamp: 4549bdc9
Exception Code: c0000374
Exception Offset: 000af1c9
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 7b23
Additional Information 2: ac5a220bd463555ada0f4ac2f9d41d52
Additional Information 3: a742
Additional Information 4: c2f9ff6fcb0ca1c91bea964bc2f4bf44


Problem signature
Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0801bab3
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e


Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 0649bab3
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 4105
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

 

[zachd [MSFT]]

Great, that's great data.

Is this a clean install? What was installed to this? You've apparently got
the extremely noxious Voxware codec on your system - filename msms001.vwp
should be on your system - which will randomly corrupt memory.

One of the crash buckets appears to indicate ATIUMDVA.dll , which should
indicate that you're running old versions of the ATI drivers. You might
want to update those too.

But Voxware is horrible enough that it would be causing errors in all sorts
of situations. Please uninstall that codec (or forcibly remove it) and then
see where things are at.

I'd be very curious to know how it got there.

-Zach

 

[Guest]

Hmm, I couldn't find any direct results from the files you mentioned. The
following are the ones that I came across that were somewhat similar though.

MSMSCSI.IN_
MSMSGS.CA_
MSMSGS.IN_

ATI1XWDM.IN_
(and other similar results to the one above)

I could not find any other results other then these. Cannot find the voxware
either.

I received the Vista installation package from Microsoft and installed it
according to the instructions. Where would I find the updates for the ATI
drivers by the way?

 

[Guest]

Sooooo, might we be expecting an update or anything on this anytime soon?
Thanks

 

[zachd [MSFT]]

I've been out of the country, sorry - just got back at 2AM. My luggage
evidently took another flight, of course. =)

What's a current crash bucket data set? I'm puzzled that you don't have
Voxware on this system... ?

What's the data set under
HKEY_LOCAL_MACHINE, Software\Microsoft\Windows
NT\CurrentVersion\Drivers32
? Anything beginning with "msacm." is interesting. You can still have
Voxware installed without that, but it's slightly less likely.

Alternatively, you could put up the DMP file somewhere I could look at it...
=\

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Guest]

It has also been happening to me Here are some error reports could you please
shed some light on the subject??
Problem signature
Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 061cb5ed
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Extra information about the problem
Bucket ID: 362755781

Problem signature
Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: atiumdva.dll_unloaded
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 464d0157
Exception Code: c0000005
Exception Offset: 04fcb5ed
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 2b5e
Additional Information 2: d41d8cd98f00b204e9800998ecf8427e
Additional Information 3: dcaa
Additional Information 4: d30ae5ae7a82f7859ee3d5ca19243504

Files that help describe the problem (some files may no longer be available)
Version.txt
AppCompat.txt
minidump.mdmp

Problem signature
Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 083cb5ed
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Extra information about the problem
Bucket ID: 380465635


Problem signature
Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_1703
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 044eb5ed
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

Extra information about the problem
Bucket ID: 350161554

Please please help

I could not find the voxware codec but i am not sure if i looked for the
right thing. I also have several msacm files in my registry what am i suppose
to do with those.

 

[zachd [MSFT]]

That's not nice. That'll destroy all their audio codecs. Don't troll.

 

[zachd [MSFT]]

It shows here that that should link up to this:
http://oca.microsoft.com/resredir.aspx?SID=2570
to fix you up.

 

[Guest]

I had a similar problem, although my problem report listed Hang, as well as
Crash. I found and deleted the mcacm registry values. It worked. Thanks

However, I don't know what had installed them.

Best of wishes!