Windows XP won't Log Off or Shut Down

[Guest]

I have Windows XP Media Center Edition 2002 with Service Pack 2 and for the
last day my computer will not respond to the Log Off or Shut Down command
option. Nothing happens and the computer continues operating.

I have been through auhma.org and I do not seem to fit the common causes as
I do not restart instead of shutting down nor do I get an error message. I do
use a usb mouse and occasionally a usb drive but have not had shut down
problems before. And would like to avoid any changes that drastically effect
my computer.

I have downloaded SHUTDOWN.exe for the site and placed in C:\ , but when I
enter the run command for it the site listed nothing happens.

Any ideas of why I am having a shut down problem to begin with, or some
basic knowledge of how to install and run SHUTDOWN.exe if that is the best
solution??

Thanks-

 

[Malke]

I have Windows XP Media Center Edition 2002 with Service Pack 2 and for the
last day my computer will not respond to the Log Off or Shut Down command
option. Nothing happens and the computer continues operating.

I have been through auhma.org and I do not seem to fit the common causes as
I do not restart instead of shutting down nor do I get an error message. I do
use a usb mouse and occasionally a usb drive but have not had shut down
problems before. And would like to avoid any changes that drastically effect
my computer.

I have downloaded SHUTDOWN.exe for the site and placed in C:\ , but when I
enter the run command for it the site listed nothing happens.

Any ideas of why I am having a shut down problem to begin with, or some
basic knowledge of how to install and run SHUTDOWN.exe if that is the best
solution??

What is the malware/virus status of the machine? If you think it is
clean, what programs (and versions) did you use to determine this?

Be sure the computer is clean:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

If the computer is clean, answer The First Question Of Troubleshooting:
what changed between the time things worked and the time they didn't?


Malke

 

[Rock]

I have Windows XP Media Center Edition 2002 with Service Pack 2 and for the
last day my computer will not respond to the Log Off or Shut Down command
option. Nothing happens and the computer continues operating.

I have been through auhma.org and I do not seem to fit the common causes
as
I do not restart instead of shutting down nor do I get an error message. I
do
use a usb mouse and occasionally a usb drive but have not had shut down
problems before. And would like to avoid any changes that drastically
effect
my computer.

I have downloaded SHUTDOWN.exe for the site and placed in C:\ , but when I
enter the run command for it the site listed nothing happens.

Any ideas of why I am having a shut down problem to begin with, or some
basic knowledge of how to install and run SHUTDOWN.exe if that is the best
solution??

Resources to help troubleshoot shutdown problems in Windows XP
http://support.microsoft.com/kb/308029/en-us