Windows XP Pro won't reboot

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Guest

A security update was automatically received the week of 6/11/07 requiring my
computer to reboot automatically. When it restarted, Windows would not
reboot.

I have tried to remedy the problem via F8 and using the debug and restore
options there. What I get is DOS scroll thru a list of drivers that ends at:

multi(0)rdisk(0)partition(1)\WINDOWS\system32\drivers\btkrnl.sys

BTW, my computer is used in a risk-free manner. I have virus protection and
perform system housekeeping on a regular basis. Until the recent problem,
the computer was operating trouble-free.

Thanks in advance for the help I receive...
 
Born2Sail said:
A security update was automatically received the week of 6/11/07
requiring my computer to reboot automatically. When it restarted,
Windows would not reboot.

I have tried to remedy the problem via F8 and using the debug and
restore options there. What I get is DOS scroll thru a list of
drivers that ends at:

multi(0)rdisk(0)partition(1)\WINDOWS\system32\drivers\btkrnl.sys

BTW, my computer is used in a risk-free manner. I have virus
protection and perform system housekeeping on a regular basis.
Until the recent problem, the computer was operating trouble-free.

Thanks in advance for the help I receive...
Click to expand...

Does it boot into safe mode?
Last known good configuration?

btkrnl.sys = bluetooth
If you can get into safe mode - disable the bluetooth service.
 
It doesn't boot into safe mode. The only access I have is to the BIOS and
the Dell Setup [F2].

And yep, I know the last driver listed is Bluetooth. I've used Bluetooth
for many moons and it has never caused me a problem in the past.

Thanks for helping me...
 
It doesn't boot into safe mode. The only access I have is to the BIOS and
the Dell Setup [F2].

And yep, I know the last driver listed is Bluetooth. I've used Bluetooth
for many moons and it has never caused me a problem in the past.

Thanks for helping me...
Click to expand...

You could try disabling the Bluetooth service from the recovery console,
though it's not clear that one is the problem. It just might be the last
one to load before it hangs.
How to install and use the Recovery Console in Windows XP
http://support.microsoft.com/kb/307654/en-us

If that doesn't work you could try a repair install. I would image the
system to an external hard drive using something like Acronis True Image
first before trying any repairs.
http://www.michaelstevenstech.com/XPrepairinstall.htm
 
Imaging something is a problem when the system won't reboot and the only
thing that responds is the [F8] debug function that only offers the
aforementioned list of drivers.

What I was hoping for was a little known backdoor pathway that would allow
me to undo what MS has done to my machine with last weeks security
update...this, before I try the repair thing with my Windows DVD, which might
muck up what I hope to save on my computer.
--
B2S


Rock said:
It doesn't boot into safe mode. The only access I have is to the BIOS and
the Dell Setup [F2].

And yep, I know the last driver listed is Bluetooth. I've used Bluetooth
for many moons and it has never caused me a problem in the past.

Thanks for helping me...
Click to expand...

You could try disabling the Bluetooth service from the recovery console,
though it's not clear that one is the problem. It just might be the last
one to load before it hangs.
How to install and use the Recovery Console in Windows XP
http://support.microsoft.com/kb/307654/en-us

If that doesn't work you could try a repair install. I would image the
system to an external hard drive using something like Acronis True Image
first before trying any repairs.
http://www.michaelstevenstech.com/XPrepairinstall.htm
Click to expand...
 
Imaging something is a problem when the system won't reboot and the only
thing that responds is the [F8] debug function that only offers the
aforementioned list of drivers.

What I was hoping for was a little known backdoor pathway that would allow
me to undo what MS has done to my machine with last weeks security
update...this, before I try the repair thing with my Windows DVD, which might
muck up what I hope to save on my computer.
Click to expand...

I had a similar episode ten days ago which I suspect, but am not 100%
sure, was due to a Windows update. A well-behaved machine refused to
reboot past the splash screen. Safe Mode, Last Known Good, etc made
no difference.

Booting with a spare HDD showed me my data files were fine but the
registry was corrupted on my original installation. A repair install
got my machine up and running again without damaging any data,
although since then the system is a little flaky.

If you are worried about your data, take the drive out and put it into
another PC as a 'guest' HDD and create an image of it from there. Then
stick in back in the original PC and do a repair install of XP - it
should not affect your data at all.

(If when you put the disk in another PC it cannot be read, then you
have a more serious problem.)
 
Imaging something is a problem when the system won't reboot and the only
thing that responds is the [F8] debug function that only offers the
aforementioned list of drivers.
Click to expand...

You can image the system with ATI by booting from the ATI CD. You don't
have to enter windows. If the system won't boot from a bootable CD then
there are hardware problems in addition to any software issues.
What I was hoping for was a little known backdoor pathway that would allow
me to undo what MS has done to my machine with last weeks security
update...
Click to expand...

Sorry, if there was a "little known backdoor", then I wold have given it to
you, assuming I knew it.
this, before I try the repair thing with my Windows DVD, which might
muck up what I hope to save on my computer.
Click to expand...

You should always have a full and complete backup of important data at all
times, let alone before making any changes to the system including windows
updates.

If data is important, as I said image the system. That should be done
before making any attempts at repair. You can also backup the data by other
means. Just because the drive isn't bootable, if it's readable the data can
be copied. Here are some ways to do this.

1. Take the drive out of the computer and install it as a slave drive in
another Windows XP or 2000 computer. It should read the drive ok, so you can
copy the data. A variation of this is to put the drive in an external drive
enclosure and connect that to the other computer.

2. Create a bootable Bart's PE disk, boot from that, then copy the data to
external USB drive or flash drive.

3. Download a bootable Linux distro called Knoppix. Create a bootable CD
from that, boot from it, and copy the data to USB drive or flash drive, or
if the computer has two CD drives, one of which is a burner, then use the
k3b burning program on the Knoppix CD to burn the data to CD.

4. Take it to a competent computer tech to backup the data.

--
Rock [MS-MVP User/Shell]
Rock said:
It doesn't boot into safe mode. The only access I have is to the BIOS
and
the Dell Setup [F2].

And yep, I know the last driver listed is Bluetooth. I've used
Bluetooth
for many moons and it has never caused me a problem in the past.

Thanks for helping me...
Click to expand...
:

Born2Sail wrote:
A security update was automatically received the week of 6/11/07
requiring my computer to reboot automatically. When it restarted,
Windows would not reboot.

I have tried to remedy the problem via F8 and using the debug and
restore options there. What I get is DOS scroll thru a list of
drivers that ends at:

multi(0)rdisk(0)partition(1)\WINDOWS\system32\drivers\btkrnl.sys

BTW, my computer is used in a risk-free manner. I have virus
protection and perform system housekeeping on a regular basis.
Until the recent problem, the computer was operating trouble-free.

Thanks in advance for the help I receive...

Does it boot into safe mode?
Last known good configuration?

btkrnl.sys = bluetooth
If you can get into safe mode - disable the bluetooth service.
Click to expand...

You could try disabling the Bluetooth service from the recovery console,
though it's not clear that one is the problem. It just might be the last
one to load before it hangs.
How to install and use the Recovery Console in Windows XP
http://support.microsoft.com/kb/307654/en-us

If that doesn't work you could try a repair install. I would image the
system to an external hard drive using something like Acronis True Image
first before trying any repairs.
http://www.michaelstevenstech.com/XPrepairinstall.htm
Click to expand...
Click to expand...
 
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