G
gringo
I have a HP 5375. Anytime you try to open a program,
hundreds of HelpCtr.exe processes open at the same time
and bog the computer down to not operating.
I have already performed Quickrestore with the disks
provided by HP. I have added nothing since. Currently it
cannot even access the internet as I haven't put in the
phone number.
Even after the Quickrestore which supposedly returns the
computer to the factory state, it does the same thing.
Also, when you turn on the machine, after you see the "HP"
screen where you press F2 to access set up, it goes to a
blank screen, beeps and displays a cursor in the upper
left corner until you press escape. After pressing escape
it stops beeping and continues to windows xp.
Any help would be appreciated. (unfortunately I cannot
load Hijack This or any registry analizer as they didn't
come with the factory software and the machine bogs down
with helpctr.exe processes as soon as you try to load a
program with a disk.)
One last thing. When you turn the machine on and get past
pressing the escape key to get into windows xp (home ed),
the welcome screen appears and then your desk top. Once
the desk top is up, if you do nothing else at that moment
but open the Task Mgr, it will only show 27 processes
operating with minimal cpu usage. It is after this, if you
take any action (click on a program or control panel or
something) or if you wait too long, then the Helpctr.exe
processes start opening. In task manager processes will
jump from 27 to 90 to 200, etc. I've even seen 600. If you
try to close them you eventually get an error message
which says: Microsoft Visual C ++ runtime library, runtime
error program C:\PCHeath\HelpCtr\Binaries\HelpCtr.exe
abnormal program termination. Or will say application
failed to initialize properly, helpctr.exe.
hundreds of HelpCtr.exe processes open at the same time
and bog the computer down to not operating.
I have already performed Quickrestore with the disks
provided by HP. I have added nothing since. Currently it
cannot even access the internet as I haven't put in the
phone number.
Even after the Quickrestore which supposedly returns the
computer to the factory state, it does the same thing.
Also, when you turn on the machine, after you see the "HP"
screen where you press F2 to access set up, it goes to a
blank screen, beeps and displays a cursor in the upper
left corner until you press escape. After pressing escape
it stops beeping and continues to windows xp.
Any help would be appreciated. (unfortunately I cannot
load Hijack This or any registry analizer as they didn't
come with the factory software and the machine bogs down
with helpctr.exe processes as soon as you try to load a
program with a disk.)
One last thing. When you turn the machine on and get past
pressing the escape key to get into windows xp (home ed),
the welcome screen appears and then your desk top. Once
the desk top is up, if you do nothing else at that moment
but open the Task Mgr, it will only show 27 processes
operating with minimal cpu usage. It is after this, if you
take any action (click on a program or control panel or
something) or if you wait too long, then the Helpctr.exe
processes start opening. In task manager processes will
jump from 27 to 90 to 200, etc. I've even seen 600. If you
try to close them you eventually get an error message
which says: Microsoft Visual C ++ runtime library, runtime
error program C:\PCHeath\HelpCtr\Binaries\HelpCtr.exe
abnormal program termination. Or will say application
failed to initialize properly, helpctr.exe.