WINDOWS XP Home Edition continuously RESTARTS

[Nicole Garcia]

I have a virus on my computer that shut it down and now my
Windows XP Home Edition continuously restarts when I try
to use the computer. It goes through the Sony and the
Welcome screens but won't let me on to the desktop. I have
a Windows XP CD and tried to run the recovery console so I
could fix the Kernel32.dll file but it says I need an
administrators password. I DON'T have or remember it!!! So
what do I do?? I don't want to lose all my files by
reformatting. I can't upgrade my XP or else I will lose
some files and lose access to some other ones. I want to
keep everything on my computer. HOW DO I FIX IT?!?! PLEASE
HELP!

 

[Carey Frisch [MVP]]

There is a very helpful virus removal newsgroup you may wish to post to:
news://msnews.microsoft.com/microsoft.public.security.virus

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

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|I have a virus on my computer that shut it down and now my
| Windows XP Home Edition continuously restarts when I try
| to use the computer. It goes through the Sony and the
| Welcome screens but won't let me on to the desktop. I have
| a Windows XP CD and tried to run the recovery console so I
| could fix the Kernel32.dll file but it says I need an
| administrators password. I DON'T have or remember it!!! So
| what do I do?? I don't want to lose all my files by
| reformatting. I can't upgrade my XP or else I will lose
| some files and lose access to some other ones. I want to
| keep everything on my computer. HOW DO I FIX IT?!?! PLEASE
| HELP!