Windows XP Crashing

[Andrew]

Hello,

On my PC I have Windows XP, here are, if necessary, the details of my
system:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Computer Corporation
System Model DIM4500
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 4 GenuineIntel ~2392 Mhz
BIOS Version/Date Intel Corp. A04, 10/09/2002
SMBIOS Version 2.3

When I do a right-click on some object (shortcut, file, and other) or that I
try to delete it by pressing on the delete button on my keyboard, I have
some 95% chance that Windows is going to stop working during 20 minutes (no
joke) before that it decides to react. Do you kow a solution ?

I have Norton Anti-Virus, and I did some scans with it, I also defragmented
my disk recently.

I would rather not reformat my hard disk, because I have a big amount of
files and softwares, so it would be complicated to have to put everything
back on.

Thank you very much for your help.

 

[Dublevay]

I would rather not reformat my hard disk, because I have a big amount of
files and softwares, so it would be complicated to have to put everything
back on.

I can't offer a solution to your immediate problems, but, if you have a
large amount of data that would be lost by reformatting your hard drive, it
may be time to consider how you would recover from a complete disaster. Have
you considered placing all of your data onto a seperate partition, that
would not be erased, should you need to reinstall Windows from scratch?

JW

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

First, be sure your antivirus software has the latest definitions and run a
virus scan.

If your system is clear of viruses, open Control Panel, open System, go to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look for
errors corresponding to the crash, double click the error, the information
contained within may give a clue as to the
source of the problem.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. No not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft.

 

[Andrew]

----- Original Message -----

I can't offer a solution to your immediate problems, but, if you have a
large amount of data that would be lost by reformatting your hard drive, it
may be time to consider how you would recover from a complete disaster. Have
you considered placing all of your data onto a seperate partition, that
would not be erased, should you need to reinstall Windows from scratch?

JW

yes I have thought about that, and I am backing up the main files on CD, but
still if it where possible to cure the system with out reformating would be
easier, don't you think ?

 

[Steve Parry [MVP]]

Hello,

On my PC I have Windows XP, here are, if necessary, the details of my
system:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Computer Corporation
System Model DIM4500
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 4 GenuineIntel ~2392 Mhz
BIOS Version/Date Intel Corp. A04, 10/09/2002
SMBIOS Version 2.3

When I do a right-click on some object (shortcut, file, and other) or
that I try to delete it by pressing on the delete button on my
keyboard, I have some 95% chance that Windows is going to stop
working during 20 minutes (no joke) before that it decides to react.
Do you kow a solution ?

I have Norton Anti-Virus, and I did some scans with it, I also
defragmented my disk recently.

I would rather not reformat my hard disk, because I have a big amount
of files and softwares, so it would be complicated to have to put
everything back on.

Thank you very much for your help.

Is this machine on a network? and if so do you have mapped drives?
Again if so try unmapping them temporarily to see if there is an
improvement.

 

[Andrew]

Is this machine on a network? and if so do you have mapped drives?
Again if so try unmapping them temporarily to see if there is an
improvement.

The computer is on a network, I haven't mapped the drives, and no one else
has access to this computer (except if there is some unknown trojan)

 

[Jym]

Do a repair install. Nothing will be lost and you may very well repair your
system. Jym

 

[Dublevay]

yes I have thought about that, and I am backing up the main files on CD, but
still if it where possible to cure the system with out reformating would be
easier, don't you think ?

Yes, I totally agree. It was just a suggestion. If I had the answer you were
looking for, I would give it to you, but I don't! Sorry.

JW

 

[Steve Parry [MVP]]

The computer is on a network, I haven't mapped the drives, and no one
else has access to this computer (except if there is some unknown
trojan)

also go to Control Panel add/remove and check if
update 821557 is installed and try removing it to test if that helps.

 

[Johnny Knoxxville]

I think I may be having the same problem as you. Occasionally, when I try
to delete a file in Windows Explorer, or sometimes just right-click on it,
Windows Explorer will crash.

The screen will go blank except for my desktop wallpaper, then the taskbar
and desktop icons will come back, with a few system tray icons missing, but
any other running programs usually remaining intact.

It only seems to happen about once a week, sometimes more, sometimes less.

I didn't know about checking event log, so I will do that next time.
Looking at it now, I can see an error entry for a while ago, which may have
been this problem..

"Faulting application explorer.exe, version 6.0.2800.1106, faulting module
qvpse3.dll, version 6.0.1.1, fault address 0x0000582b."

This dll file seems to appear almost every time there is an entry for
explorer.exe errors, with a few different fault addresses (eg 0x00005cca)".

Anyone any idea what this means?

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

Do you happen to be running an application called QuickView. That dll is
from that application? If you are, have you made sure you are running a
version that is compatible with XP? If yes, have you checked the web site
for any additional updates and patches for QuickView?

 

[Sharon F]

Hello,

On my PC I have Windows XP, here are, if necessary, the details of my
system:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 1 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer Dell Computer Corporation
System Model DIM4500
System Type X86-based PC
Processor x86 Family 15 Model 2 Stepping 4 GenuineIntel ~2392 Mhz
BIOS Version/Date Intel Corp. A04, 10/09/2002
SMBIOS Version 2.3

When I do a right-click on some object (shortcut, file, and other) or that I
try to delete it by pressing on the delete button on my keyboard, I have
some 95% chance that Windows is going to stop working during 20 minutes (no
joke) before that it decides to react. Do you kow a solution ?

I have Norton Anti-Virus, and I did some scans with it, I also defragmented
my disk recently.

I would rather not reformat my hard disk, because I have a big amount of
files and softwares, so it would be complicated to have to put everything
back on.

Thank you very much for your help.

I had been trying a series of cd burning programs and imaging programs.
Afterwards, noticed a bit of damage - trouble getting properties for any
drive. A right click usually resulted in a hang. Using File> Properties
often had the same results. MVP Alex Nichol made the following suggestion
to someone else having a somewhat related problem so I gave it a try. The
problem went away. I don't know if you'll be as lucky but may be worth a
try...

Quote from Alex Nichol:
"Start - Run - regedit.exe
Open to
HKEY_CLASSES_ROOT\Drive\shell
and look in the right pane against Default: it should have the
explicit value
none
(ie not 'value not set', but those four characters)
If it doesn't, d-click the Default and type in none as the new value -
reboot and see."

 

[Andrew]

I had been trying a series of cd burning programs and imaging programs.
Afterwards, noticed a bit of damage - trouble getting properties for any
drive. A right click usually resulted in a hang. Using File> Properties
often had the same results. MVP Alex Nichol made the following suggestion
to someone else having a somewhat related problem so I gave it a try. The
problem went away. I don't know if you'll be as lucky but may be worth a
try...

Quote from Alex Nichol:
"Start - Run - regedit.exe
Open to
HKEY_CLASSES_ROOT\Drive\shell
and look in the right pane against Default: it should have the
explicit value
none
(ie not 'value not set', but those four characters)
If it doesn't, d-click the Default and type in none as the new value -
reboot and see."

Default has allready none as value.

But thank you

 

[Johnny Knoxxville]

Aha. Yes, I do believe I have QuickView Plus 6 installed, which I think
is XP compatible. I don't really use it at all though, so I'll just
uninstall it and see if that helps. Thanks a lot!!

 

[Michael Solomon \(MS-MVP Windows Shell/User\)]

You're welcome.