S
sarath
How to submit a Windows XP bug to Microsoft?
--Sarath.
--Sarath.
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P
PD43
sarath said:How to submit a Windows XP bug to Microsoft?
fuggedaboudit!
XP is h-i-s-t-o-r-y.
Really.
True.
Cross my heart and hope to die.
I swear on my mother's grave.
B
Bob
<JFGI>
H
HeyBub
sarath said:How to submit a Windows XP bug to Microsoft?
--Sarath.
Are you insane? What bug?
C
Colin Barnhorst
The same way you would a request for support. Microsoft Product Support
Services handles all issues and triages all bug reports. Once a product is
released, PSS takes over and handles all such things.
http://support.microsoft.com/default.aspx/gp/contactbug
Services handles all issues and triages all bug reports. Once a product is
released, PSS takes over and handles all such things.
http://support.microsoft.com/default.aspx/gp/contactbug
B
Bob I
Normal procedure is to post the info so others may "replicate" the
supposed "bug".
supposed "bug".
P
PD43
Bob I said:Normal procedure is to post the info so others may "replicate" the
supposed "bug".
In THIS case... I strongly suspect that bug reports aren't being paid
attention to.
I mean, like, the OS has already been replaced with a newer version.
B
Bob I
PD43 said:In THIS case... I strongly suspect that bug reports aren't being paid
attention to.
I mean, like, the OS has already been replaced with a newer version.
If, perhaps, it's a "real bug" ;-)
C
Colin Barnhorst
That's the question of course. Is it a bug.
It doesn't matter, though. Since the user has to contact Product Support
Services so PSS can try to resolve the issue for the customer. That can
mean advising the user that it is a known problem or escalating to Microsoft
Research. MR in turn can provide a fix or workaround or triage it as a bug
to be addressed in a later release, including a future version of Windows.
In any case, once the software is in production there is no means for others
to validate or vote on a bug or do anything else you normally see in a beta
program. It serves little purpose for others to replicate the bug except in
trying to help the user resolve his issue.
It doesn't matter, though. Since the user has to contact Product Support
Services so PSS can try to resolve the issue for the customer. That can
mean advising the user that it is a known problem or escalating to Microsoft
Research. MR in turn can provide a fix or workaround or triage it as a bug
to be addressed in a later release, including a future version of Windows.
In any case, once the software is in production there is no means for others
to validate or vote on a bug or do anything else you normally see in a beta
program. It serves little purpose for others to replicate the bug except in
trying to help the user resolve his issue.
B
Bob I
Exactly, as most of the folks that claim "bug" here, don't have "bug"
but either a known issue with fix, or a self induced issue, hence the
"tell us" message.
but either a known issue with fix, or a self induced issue, hence the
"tell us" message.
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