Hi,
I am just writing to see how everything is going. If you have any updates
or need any further assistance on this issue, please feel free to let me
know.
Thanks & Regards,
Ken Zhao
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security <
http://www.microsoft.com/security>
====================================================
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--------------------
| X-Tomcat-ID: 56334545
| References: <
[email protected]>
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From: (e-mail address removed) ("Ken Zhao [MSFT]")
| Organization: Microsoft
| Date: Fri, 25 May 2007 03:45:27 GMT
| Subject: RE: Windows Updates
| X-Tomcat-NG: microsoft.public.windowsxp.general
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.windowsxp.general
| Lines: 117
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:82877
| NNTP-Posting-Host: TOMCATIMPORT1 10.201.218.122
|
| Hello,
|
| Thank you for using newsgroup!
|
| From your post, I agree with Rock's suggestion. You may post to the
windows
| update newsgroup for more related information. In Addition, we can try
the
| following steps to troubleshoot this issue:
|
| I am not sure if the issue is related to IE. Therefore, I'd like to
suggest
| you first reset IE settings to the defaults as below:
|
| 1. Delete the cookies
| 1) Click Start, click Search and click For Files or Folders
| 2) Type "Cookies" (without the quotation marks) and click Search Now
| 3) Delete files in the cookie directory
|
| 2. Delete all the temporary files
| 1) Open Internet Explorer
| 2) Click Tools, click Internet Options and click Delete Files button in
the
| General tab
|
| 3. Delete the downloaded objects
| 1) Open Internet Explorer
| 2) Click Tools, click Internet Options and click settings button in the
| General tab.
| 3) Press View Objects.
| 4) Remove all the Objects there.
|
| 4. Remove the Plug-Ins in Internet Explorer
| 1) Close all the Internet Explorer windows.
| 2) Open a Windows Explorer window by right Click My Computer and choose
| Explore.
| 3) Locate the following folder:
| C:\Program Files\Internet Explorer\PLUGINS
| 4) Remove all the files in this folder.
| Note: You may also move them to another folder.
|
| 5. Delete SoftwareDistribution folder
| 1) Stop Automatic Updates service.
| a. Click Start, click Run, type services.msc.
| b. In the right pane, stop the Automatic Updates service.
| 2) Delete C:\Windows\SoftwareDistribution folder.
| 3) Test the issue again.
|
| 6. Reset all settings of Internet Explorer
| 1) Under the General tab, click Clear history button.
| 2) Under the Security tab, click Default Level button.
| 3) Under the Content tab. Under Content Advisor the button default is
| "Enable..."
| Click on "Clear SSL" under Certificates, and click on "OK."
| 4) Under "Local Area Network (LAN) settings" click on the "LAN
Settings..."
| button - remove all checkmarks and settings unless actually required to
use
| a proxy and close the window
| 5) Under the Programs tab, click Reset Web Settings.
| 6) Under the Advanced tab, click Restore Defaults button.
| Under Browsing put a checkmark into or remove the checkmark from "Enable
| third-party browser extensions (requires restart)".
| 7) Click on "Apply", then "OK"
| 8) Close Internet Explorer and restart the computer.
|
| 7. Disable all third party Add-ons
| 1) Open Internet Explorer.
| 2) Click Tools to select Manage Add-ons.
| 3) Disable all third party Add-ons.
|
| If the problem persists, I suggest we restart the computer in Safe Mode
| with Network to see if the problem also occurs in this mode. Safe Mode
| loads a minimally protected-mode configuration, disabling Windows device
| drivers and using the standard VGA display adapter.
|
| 1. Restart the computer.
| 2. Keep pressing F8 key until the Windows Startup menu appears.
| 3. Choose the Safe Mode with Network, and press Enter.
|
| Note: Some third party applications and hardware devices cannot be used
| during Safe Mode.
|
| Thanks & Regards,
|
| Ken Zhao
|
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! -
www.microsoft.com/security
<
http://www.microsoft.com/security>
| ====================================================
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ====================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
|
|
|
| --------------------
| | From: "SJMP" <
[email protected]>
| | Subject: Windows Updates
| | Date: Thu, 24 May 2007 09:51:00 -0400
| | Lines: 8
| | X-Priority: 3
| | X-MSMail-Priority: Normal
| | X-Newsreader: Microsoft Outlook Express 6.00.2900.3028
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| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028
| | Message-ID: <
[email protected]>
| | Newsgroups: microsoft.public.windowsxp.general
| | NNTP-Posting-Host: gw.greenbriarequity.com 67.151.224.82
| | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP06.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windowsxp.general:82563
| | X-Tomcat-NG: microsoft.public.windowsxp.general
| |
| | Running Windows XP - When I run windows updates from IE it gets to the
| page
| | "Checking for the latest updates for your computer" and then never
moves
| on.
| | The computer does NOT freeze up. I can still work but it never moves to
| the
| | next page showing you the updates that need to be applied.
| |
| | Can I delete a folder or something to correct this?
| |
| |
| |
|
|
