Windows Update won't install

[Ed.]

I have a Windows Update for Internet Explorer and Internet Tools. It won't
install. I run the ie6setup.exe or whatever the name is and I accept the
license agreement. It downloads and then starts to install.

A message them comes up and says:

"The software you are installing has not passed Windows Logo Testing to
verify it's compatibility with Windows XP. This software will not be
installed. Contact your system administrator."

Then I click OK and it says:

"Setup was unable to install all the components. Please close all
applications and try running Setup again."

I have done that several times and same thing. I am the administrator I
can't get pass this. Can anyone offer any suggestions? They will be
greatly appreciated.

Thanks,
Ed.

 

[Carey Frisch [MVP]]

Review the troubleshooting tips in these articles:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

Problems When Viewing or Downloading From Windows Update
http://support.microsoft.com/?kbid=193385

HOW TO: Troubleshoot Problems Connecting to Windows Update
http://support.microsoft.com/default.aspx?scid=kb;en-us;818018

Error Message: Thank You For Your Interest in Windows Update...
http://support.microsoft.com/default.aspx?scid=kb;EN-US;234272

"Software Update Incomplete, This Windows Update Software
Did Not Update Successfully" Error Message When You Visit
the Windows Update Web Site
http://support.microsoft.com/default.aspx?scid=kb;en-us;319585

How To Fix The Cryptographic Service Error
http://www.updatexp.com/cryptographic-service.html

Also, visit http://www.kellys-korner-xp.com/top10faqs.htm and scroll
down to "Why Can't I Download Updates" for additional troubleshooting ideas.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

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| I have a Windows Update for Internet Explorer and Internet Tools. It won't
| install. I run the ie6setup.exe or whatever the name is and I accept the
| license agreement. It downloads and then starts to install.
|
| A message them comes up and says:
|
| "The software you are installing has not passed Windows Logo Testing to
| verify it's compatibility with Windows XP. This software will not be
| installed. Contact your system administrator."
|
| Then I click OK and it says:
|
| "Setup was unable to install all the components. Please close all
| applications and try running Setup again."
|
| I have done that several times and same thing. I am the administrator I
| can't get pass this. Can anyone offer any suggestions? They will be
| greatly appreciated.
|
| Thanks,
| Ed.

 

[Ed.]

Thank You. Will check it all out.