Windows Update will not install

[noel]

When I try to download and install Windows updates through the Help and
Support Page, I get an Unable to Install message. But when I search and
download the respective update files from the Microsoft Update site, they
install OK. I use Windows XP Home with SP2, and it started to happen after
I have installed XP2 (maybe not immediately after but I can't recall
exactly). Any suggestions will be appreciated.

 

[Rick \Nutcase\ Rogers]

Hi,

Click start/run, type %windir%\windowsupdate.log and click ok. Scroll to the
bottom, look for error codes from the most recent portion at the bottom.
Post back with these, usually in the form of 0x000000.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[gnoel]

Hi Rick

Thanks. The last part of the log file does not seem to have any error
codes:


C:\WINDOWS\system32\wucltui.dll is: 5,4,3790,2182
2005-01-29 10:40:16+1100 1360 a9c Binary: C:\WINDOWS\system32
\wucltui.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-01-29 10:40:16+1100 1360 a9c Required Version for binary C:
\WINDOWS\system32\wups.dll is: 5,4,3790,2182
2005-01-29 10:40:16+1100 1360 a9c Binary: C:\WINDOWS\system32
\wups.dll: Target version: 5.4.3790.2182 Required: 5.4.3790.2182
2005-01-29 10:45:09+1100 2944 5a0 Out of proc datastore is shutting
down
2005-01-29 10:45:10+1100 2944 5a0 Out of proc datastore is now
inactive


I did find a line with an error code a few pages back, as follows:

2005-01-29 10:32:54+1100 764 3cc ISusInternal API failed
CClientCallRecorder:isconnectCall with error 0x8024000c
2005-01-29 10:32:54+1100 900 3a0 ISusInternal:isconnectCall failed,
hr=8024000C


I must admit that the last time I tried to install upgrades was about 3
weeks ago.

 

[Rick \Nutcase\ Rogers]

Hi,

You might want to look at this:
http://www.dotnetmonster.com/Uwe/Forum.aspx/dotnet-framework/7941/framework-service-pack-issues

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org