Windows Update not functioning?

[Roy]

Due to my recent success with two WinXP Sp3 installation I wanted to
update the other WinXP run PC to Sp3 and found out that whenever I go
to microsoft website what possible updates is suteid for that PC.The
moment I answer the query who do you prefer to install the updates, by
express or custom, and clicking next what happens the update website
hangs for a long time..?
What could be the reason..?
That Pc is protected by kaspersky also

 

[JS]

Turn kaspersky off and then try.

 

[PA Bear [MS MVP]]

Is the other PC running WinXP, WinXP SP1, WinXP SP2, or WinXP SP3?

Is Automatic Updates enabled?

Given no additional information, you may be seeing the effects of a
hijackware infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

 

[Roy]

Is the other PC running WinXP, WinXP SP1, WinXP SP2, or WinXP SP3?

Is Automatic Updates enabled?

Given no additional information, you may be seeing the effects of a
hijackware infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows.  A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan!  You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackwarehttp://aumha.net/viewtopic.php?f=30&t=4075http://mvps.org/winhelp2002/unwanted.htmhttp://inetexplorer.mvps.org/data/prevention.htm
   http://inetexplorer.mvps.org/tshoot...tboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance inhttp://spywarehammer.com/simplemachinesforum/index.php?board=10.0,http://forums.spybot.info/forumdisp...m/cleanup,http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary.  There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

Due to my recent success with two WinXP Sp3 installation  I wanted to
update the other WinXP run PC to Sp3 and found out that whenever  I go
to microsoft website what possible updates is suteid for that PC.The
moment I answer the query who do you prefer to install the updates, by
express or custom, and clicking next what happens  the update website
hangs for a long time..?
What could be the reason..?
That Pc is protected by kaspersky also- Hide quoted text -

- Show quoted text -

Thanks for that input, I will check that Pc later

 

[Roy]

Turn kaspersky off and then try.

--
JShttp://www.pagestart.com






- Show quoted text -

I willl try that also later

 

[Roy]

Is the other PC running WinXP, WinXP SP1, WinXP SP2, or WinXP SP3?

Is Automatic Updates enabled?

Given no additional information, you may be seeing the effects of a
hijackware infection!

Wait I.......
forgot to tell, in recent post the other details...
This pc is run winxpsp2 home...
The windows update is still active....Is this the reason why the
searching for windows update seems not to stall as the automatic
update is enabled ?
Here is the site that I used for update
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
The checking for updates for your computer takes ages and not
finishing...
From a normal PC, how long does it takes for that to finish
Regarding virus and malware....I periodically run the windows malware
removal tool and even the Kaspersky Kido( conficker) remover tooll.
And its regularly scanned by the installed Kasperksy Internet Security
so its unlikely that the particular pc was infected with some
malware.;

 

[PA Bear [MS MVP]]

[Roy, please top-post your replies and quote the entire post to which you're
replying. Thanks.]

If this computer were 100% hijackware free, a Custom scan at Microsoft
Update should complete in a minute or so...and Automatic Updates would have
been keeping the computer fully patched to begin with.

Repost:

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002

Wait I.......
forgot to tell, in recent post the other details...
This pc is run winxpsp2 home...
The windows update is still active....Is this the reason why the
searching for windows update seems not to stall as the automatic
update is enabled ?
Here is the site that I used for update
http://update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us
The checking for updates for your computer takes ages and not
finishing...
From a normal PC, how long does it takes for that to finish
Regarding virus and malware....I periodically run the windows malware
removal tool and even the Kaspersky Kido( conficker) remover tooll.
And its regularly scanned by the installed Kasperksy Internet Security
so its unlikely that the particular pc was infected with some
malware.;

Is the other PC running WinXP, WinXP SP1, WinXP SP2, or WinXP SP3?

Is Automatic Updates enabled?

Given no additional information, you may be seeing the effects of a
hijackware infection!

NB: If you had no anti-virus application installed or the subscription had
expired *when the machine first got infected* and/or your subscription has
since expired and/or the machine's not been kept fully-patched at Windows
Update, don't waste your time with any of the below: Format & reinstall
Windows. A Repair Install will NOT help!

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2. [WinXP ONLY!! =>] Run the Windows Live Safety Center's 'Protection'
scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/page2.html#Removing_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachinesforum/index.php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup,
http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.

=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY
in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.

Due to my recent success with two WinXP Sp3 installation I wanted to
update the other WinXP run PC to Sp3 and found out that whenever I go
to microsoft website what possible updates is suteid for that PC.The
moment I answer the query who do you prefer to install the updates, by
express or custom, and clicking next what happens the update website
hangs for a long time..?
What could be the reason..?
That Pc is protected by kaspersky also

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