Windows update killed audio on reboot

[Jonathan Yaniv- Windows Live Butterfly Expert]

This is seriously getting on my nerves, I have never been so mad at
Microsoft.

I installed the "Critical" updates that Microsoft wants me to do, I reboot,
it "Configures updates" and then, all of a sudden, no more sound!!!

I get the error "Failed to play test tone" when I try to test my audio, and
I have installed the fix for it, but the fix did nothing, it just removed
the "sound icon" from my system tray.

Can someone (preferably Microsoft) please help me!!


Any one who has any suggestions on how to fix this, please post here

I have Windows Vista Ultimate 32 bit installed, audio driver is a Conexant
AC-Link audio driver version 6.14.10.0575

The driver works properly, Windows is stopping the audio from playing.




--
Thank you,

Have a nice day,

Jonathan Yaniv
Microsoft Windows LiveT Butterfly Expert

 

[Cal Bear '66]

As another poster suggested, you should go to Control Panel (Classic view) >
Device Manager > expand Sound, video and game controllers, UNINSTALL the
Conexant audio device and reboot to see it Windows can detect and reinstall the
drivers.

Also, have you looked for updated Vista Conexant drivers from Conexant, your
computer manufacturer, or your motherboard manufacturer? You probably should
find updated drivers before you delete the device in Device Manager.

And, multi-posting is a very bad thing to do. You should cross-post to all the
groups you think might help you.


I Bleed Blue and Gold
GO BEARS!

 

[Guest]

I have tried that several times

still no go

As another poster suggested, you should go to Control Panel (Classic view) >
Device Manager > expand Sound, video and game controllers, UNINSTALL the
Conexant audio device and reboot to see it Windows can detect and reinstall the
drivers.

Also, have you looked for updated Vista Conexant drivers from Conexant, your
computer manufacturer, or your motherboard manufacturer? You probably should
find updated drivers before you delete the device in Device Manager.

And, multi-posting is a very bad thing to do. You should cross-post to all the
groups you think might help you.


I Bleed Blue and Gold
GO BEARS!

 

[Cal Bear '66]

What was this "fix" that removed the Speaker icon from the Notification Area?

Have you tried a System Restore to a point before the Windows update, or
preferably before this "fix"?


I Bleed Blue and Gold
GO BEARS!

 

[Guest]

I havent tried that

But i doubt it will help, since the sound didnt work even before i applied
the fix.

 

[Cal Bear '66]

I think this "fix" is the real problem since it removed the Speaker icon, if you
get the Speaker icon back, then reinstalling your audio drivers very well might
work.

You do have the latest Vista audio drivers, don't you?

I Bleed Blue and Gold
GO BEARS!

 

[Guest]

Like, I can go into the sound mixer and adjust the levels

But still, no sound comes out...

 

[Cal Bear '66]

I think your best shot is to do a System Restore and then reinstall the drivers?

If there is no Speaker icon in the Notification Area, how do you get to the
Mixer? Do you mean the Level tab on the Speaker Properties in the Sound applet
in Control Panel?


I Bleed Blue and Gold
GO BEARS!

 

[Jonathan Yaniv- Windows Live Butterfly Expert]

Start button
Search: "sound"
Enter

--
Thank you,

Have a nice day,

Jonathan Yaniv
Microsoft Windows LiveT Butterfly Expert

 

[Guest]

I may not be from Microsoft, but I have the best and safest solution. Use
"System Restore". Everytime Windows Update installs ANYTHING on your
computer, it will most likely create a Restore point to which should
something go wrong, you can revert your computer's drivers and settings to
that point BEFORE the harmful changes were made. All you need to know is when
the update was installed, and you're good to go.

 

[Guest]

Unfortunately, it looks like it didnt create a restore point, ugh...

 

[Guest]

OK. I've got two questions for you:

a.) When was the update installed?
b.) When did you start losing sound?

The update that caused the problem may not always be the first one on the
Restore Point list. You may have installed an update afterwards. Remember:
look for the date in which the update that caused the problems was installed.
If the date of the corrupted update installation is the same time or near the
same time that you started losing sound, do a System Restore before that
point.

 

[Jonathan Yaniv- Windows Live Butterfly Expert]

Update I believe was installed October 1st.

--
Thank you,

Have a nice day,

Jonathan Yaniv
Microsoft Windows Liveâ„¢ Butterfly Expert

 

[Cal Bear '66]

That is not the Mixer, that is the Control Panel applet for Sound. The only way
to access the Mixer is to click on the Speaker icon in the Notification Area and
to click the "Mixer" link at the bottom of the slider.


I Bleed Blue and Gold
GO BEARS!

 

[Guest]

OK, good. You say there isn't a restore point created by the update, eh? So
choose the last restore point that was set before the time you started losing
sound. If you had found a restore point created by the update, then just
choose that one. Best of luck to you!

 

[Jonathan Yaniv- Windows Live Butterfly Expert]

I tried, still no luck...

Will putting in my Windows Vista Ultimate disc, and booting up from that,
and pushing R to repair help??



--
Thank you,

Have a nice day,

Jonathan Yaniv
Microsoft Windows Liveâ„¢ Butterfly Expert

 

[Guest]

That most likely never works. The repair console, in my opinion is a total
waste. What you can do however, is go to the website of the people who
manufactured your computer. They probably will have your computer's sound
drivers based on what computer you have. Re-install your computer's sound
drivers and restart your computer. You should hear your sound come back
before the computer even shuts down.

 

[Jonathan Yaniv- Windows Live Butterfly Expert]

I did that, no help

I ran SFC

and got this

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>findstr /C:"[SR] Cannot repair member file"
%windir%\logs\cb
s\cbs.log >sfcdetails.txt

C:\Windows\system32>edit sfcdetails.txt

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.Windows Resource Protection found corrupt files
but w
as unable to fix some of them.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>^A




--
Thank you,

Have a nice day,

Jonathan Yaniv
Microsoft Windows Liveâ„¢ Butterfly Expert