windows security blocking connection to internet


A

AlexC

My Windows Mail had been working fine for several months after I got a new
notebook with Vista. This week when I try to connect (we use Comcast), I get
a Windows Security box that asks for my username and password. I know I'm
giving the right info. The box goes away and comes back if I try again but I
never get a server connection (no new mail, can't send, etc). If I click
cancel instead, I get a failure to connect message e.g., Account:
'mail.comcast.net', Server: 'mail.comcast.net', Protocol: POP3, Server
Response: '-ERR login failed', Port: 110, Secure(SSL): No, Server Error:
0x800CCC90, Error Number: 0x800CCC92.

I saw this problem somewhere earlier on this forum and did as suggested: I
had Norton 360 via a free trial that was expiring. I uninstalled it (we have
some other antivirus program that I can install later today -- but it may be
a Norton product). For now I'm running without antivirus protection and
still get the same security question and error messages.

HELP! I can get to my mail via a web connection to the Comcast site but
would like e-mail software that's functional. Should I just give up on
Windows mail and go back to Outlook? I liked using Outlook Express for
personal use better than full Outlook I use at work but if Windows Mail isn't
compatible with most antivirus software, what good is it?
 
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H

Hal Hostetler [MVP P/I]

I dare say the uninstaller told you that Norton was removed, but their
uninstallers are known to tell lies. You need to use this utility to be
absolutely sure:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Download and run the Norton Removal Tool

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com
 
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G

Gary VanderMolen

Norton programs often leave a lot of debris behind after an uninstall.
Use the Norton removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Also, since Norton corrupted that mail account, delete the account, restart
Windows Mail, then recreate the account.

Once your mail is working properly, download and install a more compatible
antivirus, such as:
AVG free edition:
http://free.grisoft.com/doc/5390/us/frt/0?prd=aff
or
Avast free edition:
http://www.avast.com/eng/download-avast-home.html

With either of those, during the install phase you must select custom
install, and then deselect the email scanning option.
 

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