Windows restarts instead of shutting down

[Guest]

I desperately need help as it's been nearly a year and I simply cannot solve
this problem.

Last xmas I formatted and reinstalled windows xp home. All was fine for a
week then one day I noticed the pc was on and I thought I must have clicked
restart instead of shut down. Tried again and it restarted and it's done it
every time since. It only ever shuts down from safe mode and it's very
annoying having to wait for it to get to the point where it restarts so I can
turn it off manually, rather than just clicking shut down and leaving it to
it.

I've searched all over the internet and found other people with the same
problem and none of their solutions work. They all say to disable
automatically restart in the startup and recovery window which apparently
brings up a bsod instead of restarting, but it just restarts again!

Please help, I'm at my wit's end!!

 

[Will Denny]

Hi

For shutdown/restart problems, please have a look at Jim Eshelman's web
site:

http://aumha.org/win5/a/shtdwnxp.htm
http://aumha.org/win5/a/tshoot.htm

 

[S.Sengupta]

'Windows XP restarts when you try to shut down your computer'
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q311806

http://aumha.org/win5/a/shtdwnxp.htm

regards,
ssg MS-MVP
pronetworks.org

 

[Alex Nichol]

Last xmas I formatted and reinstalled windows xp home. All was fine for a
week then one day I noticed the pc was on and I thought I must have clicked
restart instead of shut down. Tried again and it restarted and it's done it
every time since. It only ever shuts down from safe mode and it's very
annoying having to wait for it to get to the point where it restarts so I can
turn it off manually, rather than just clicking shut down and leaving it to
it.

You have something that is crashing on being asked to close - and the
system's 'automatically restart' is cutting in. Turn this off: in
Control Panel - System - Advanced, click Settings in the Startup and
Recovery section. There uncheck 'automatically restart'. You can also
usefully change the 'write debugging information' to (none). You may
now get a Blue screen failure instead, but at least will get some
guidance as to what is happening

 

[Guest]

I did that a long time ago, but no blue screen, just the same thing: restarts.