Windows freezes randomly after loading Qwest DSL

[Guest]

I have loaded Actiontec from Qwest to activate modem for DSL. Ever since
doing this, Wndows (any progam I may be running) freezes. It only happens
when I am online. I can hook back up to my phone line, and everything runs
fine. I am also running Norton Internet Security 2005. I am using Norton's
firewall, not Windows. I have been tested by Qwest, and all my lines and
connections show good or in working order with their system. So I am
wondering where to start checking in Windows setups or preferences. Where do
I begin to look for problems or conflicts.

 

[Malke]

I have loaded Actiontec from Qwest to activate modem for DSL. Ever
since doing this, Wndows (any progam I may be running) freezes. It
only happens when I am online. I can hook back up to my phone line,
and everything runs fine. I am also running Norton Internet Security
2005. I am using Norton's firewall, not Windows. I have been tested by
Qwest, and all my lines and connections show good or in working order
with their system. So I am wondering where to start checking in
Windows setups or preferences. Where do I begin to look for problems
or conflicts.

I'm not sure what "Actiontec" is. If you installed software from Qwest,
it is probably running at startup. I would stop it and see if that
solves the issue. Lots of ISP's use IP monitoring software and "instant
support" software that is unnecessary and causes problems. Do some
clean-boot troubleshooting:

Clean Boot - http://support.microsoft.com/default.aspx?kbid=310353
and How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

Malke