Windows fails to start

  • Thread starter Thread starter gatehill
  • Start date Start date
G

gatehill

I successfully removed Sasser from a friend's PC on
Thursday so, full of confidence I went to another
friend's house on Friday to carry out the same operation.
At both clients I turned on the XP firewall, removed the
worm using the Symantec tool which I had downloaded on to
a CD and then ran Windows Update to download the latest
critical updates, including 835732.

However, at the second client's house when we tried to
restart the computer, as required after installing the
windows updates the PC would not reboot, instead we got
the error message along the lines of: "lsass.exe could
not run as lsasrv.dll is missing".

I could copy these files on to a CD on my own PC and take
them to him, but I need to know whether it is better to
run the Dell diagnostics CD or just start in safe mode
and copy the files, or run the Operating System CD and
effect a repair.

Advice please!
 
How to Perform a Windows XP Repair Install
http://www.michaelstevenstech.com/XPrepairinstall.htm

[Courtesy of MS-MVP Michael Stevens]

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

--------------------------------------------------------------------------------------


|I successfully removed Sasser from a friend's PC on
| Thursday so, full of confidence I went to another
| friend's house on Friday to carry out the same operation.
| At both clients I turned on the XP firewall, removed the
| worm using the Symantec tool which I had downloaded on to
| a CD and then ran Windows Update to download the latest
| critical updates, including 835732.
|
| However, at the second client's house when we tried to
| restart the computer, as required after installing the
| windows updates the PC would not reboot, instead we got
| the error message along the lines of: "lsass.exe could
| not run as lsasrv.dll is missing".
|
| I could copy these files on to a CD on my own PC and take
| them to him, but I need to know whether it is better to
| run the Dell diagnostics CD or just start in safe mode
| and copy the files, or run the Operating System CD and
| effect a repair.
|
| Advice please!
|
 
Back
Top