windows explorer

[Guest]

I am totally unable to use windows explorer due to the following error
message i get every time i open explorer. I have run spyware, trojan hunters,
mal ware, until im blue in the face with no resilts. someone please
help!!!!!!!!!!!!!!
message reads as follows: explorer.exe application error "the instruction at
"0x03a1415b" referenced at "0x00000000". The memory could not be written.
Since this has started ( about a month ago I cannot move files,delete files
look at files, or do anything that requires the handling of any kind of
file). I have three hard drives and am running widows XP with sp2 and all the
latest upgrades.

 

[Peter Foldes]

Aside from running multiple AV Suites,Hijackthis,Spybot,CWShredder,AdAware in SAFE Mode do you have Adobe version 7.00 installed? Try to uninstall it and reboot and see if the issue will stop. If it does then reinstall Adobe version 7.03

 

[Guest]

removing adobe reader 7.0.3 had no affect. The problem still exists. Thanks
anyway . it was a good try.

 

[Guest]

carried out your instructions and still have the same problem. thanks for the
try.

 

[Ronnie Vernon MVP]

I am totally unable to use windows explorer due to the following error
message i get every time i open explorer. I have run spyware, trojan
hunters, mal ware, until im blue in the face with no resilts. someone
please help!!!!!!!!!!!!!!
message reads as follows: explorer.exe application error "the
instruction at "0x03a1415b" referenced at "0x00000000". The memory
could not be written. Since this has started ( about a month ago I
cannot move files,delete files look at files, or do anything that
requires the handling of any kind of file). I have three hard drives
and am running widows XP with sp2 and all the latest upgrades.

John

You need to perform some troubleshooting steps to try and locate exactly where the problem is coming from.

Check the Event Viewer for possible information. Go to start/Run and type eventvwr.msc and press OK. Click the Application menu item on the left and look for any "X" error messages that coincide with when you last saw this error message. If any are found, double click the error entry to see the details, click the Copy Icon on the details dialog screen and paste the error details in a reply to this message.
----
Go to Start/Run and type msinfo32 and press OK. Click Components/Problem Devices to check for possible hardware problems.

Check the following articles for troubleshooting.

How to Troubleshoot By Using the Msconfig Utility in Windows XP:
http://support.microsoft.com/kb/310560

How to perform a clean boot in Windows XP:
http://support.microsoft.com/kb/310353

A Description of the Safe Mode Boot Options in Windows XP:
http://support.microsoft.com/kb/315222

 

[Peter Foldes]

From PA Bear

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/archive/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

When all else fails, HijackThis v1.99.1
(http://aumha.net/downloads/hijackthis.zip) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware. **Post
your log to http://forums.spywareinfo.com/,
http://castlecops.com/forum67.html or http://aumha.net/viewforum.php?f=30
for expert analysis, not here

 

[Guest]

Ronnie;
here is the copy and paste you wanted. I checked for hardware problems and
found non
Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 10/14/2005
Time: 4:58:27 PM
User: N/A
Computer: SHOP
Description:
Faulting application drwtsn32.exe, version 5.1.2600.0, faulting module
dbghelp.dll, version 5.1.2600.2180, fault address 0x0001295d.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 64 72 77 ure drw
0018: 74 73 6e 33 32 2e 65 78 tsn32.ex
0020: 65 20 35 2e 31 2e 32 36 e 5.1.26
0028: 30 30 2e 30 20 69 6e 20 00.0 in
0030: 64 62 67 68 65 6c 70 2e dbghelp.
0038: 64 6c 6c 20 35 2e 31 2e dll 5.1.
0040: 32 36 30 30 2e 32 31 38 2600.218
0048: 30 20 61 74 20 6f 66 66 0 at off
0050: 73 65 74 20 30 30 30 31 set 0001
0058: 32 39 35 64 295d

I hope this helps.