Adi said:
Hi, experts!
When I run Windows explorer and select My Computer it stop respond and I try
to close it, but I can go out with Control+Alt+Del and after that all icons
desappear from monitor.
After that I must use Restart option.
What could be this?
(e-mail address removed)
If this only happens with My Computer and doesn't happen with
selecting individual files in Recycle bin, Start->Search works for
you, folder shortcuts all work, Windows explorer works on other
things, right clicks on any of the items in these don't make it
crash... then ignore the rest of this, sorry I can't help you.
otherwise
If you have recently installed SP2 on your computer then
there have now been about 200 people reporting very similar problems
to what you are reporting. Some find that anything which uses
Windows Explorer (Recycle bin, folder shortcuts, control panel,
search, etc) all have a similar problem. Some find that right
clicks are their major problem. Some find any click. Some find
it crashes on open. Some find it refuses any clicks. Some claim
they know how to fix this but I've read the tens of thousands of
postings on SP2 and I don't think you will find any with "the fix"
for this, at least not yet. Less than a dozen people ever reported
finding a solution for this.
But, some find it will work when you boot in safe mode.
And, some find it will work when you create a new user and switch
to that user to try it.
One of those might be a temporary work-around till you get an answer.
Some claim it is all spyware and viruses but I haven't seen any
posting that confirmed this for the Windows Explorer problem. I
carefully and repeatedly checked, no viruses or spyware and my
windows explorer locks up every time. <<<Late breaking news, after
hundreds of people reporting this problem, ONE person did let me
know that trendmicro actually found a WORM_SDDROP.A virus/worm, he
removed that and it appeared to solve his problem, so that's 10,000
times people chanting "it's all viruses and spyware" and one correct
diagnosis>>>
Some claim it is all "bad applications" like Divx or Spy Sweeper
being installed that is responsible for this, a very few people
have confirmed this appeared to be the source of their problem but
others have these installed and have no problem, most reporting the
problem don't have these installed and still have the problem. I
don't have either and it locks up every time. And unfortunately
there is still no list of specific files known to cause this.
Some claim it is all "ShellExtensions", little accessory gadgets
that sort of script extra cute features. The advice for that is
to install free ShellExView and to try (carefully) disabling these
features one at a time, if turning one off doesn't do anything then
turn it back on and try again. I did that with all 75 at once and
it made no difference at all. Two people have reported that disabling
one extension they had did appear to fix their problem.
Some claim it is all "corrupted user profiles" that are the
cause of this but I've never been able to track down a tool that
would check a user profile to see if it was corrupted. There was
one web page that Microsoft had which described a way of reporting
errors found in this but this doesn't appear feasible for XP.
You can try to uninstall SP2, there are various descriptions of how
to do that, using Control Panel/Add-Remove Programs or using a
Restore point or doing a Repair Install of Windows or reformatting
your hard drive, each of those is a bigger hammer than the previous
method, but a number of folks have reported having various problems
when they try to remove SP2 or after they do so. To be fair, SP2
probably fixes thousands of small and massive bugs in Windows XP
and if you can get it to work it is probably a good thing to have.
You can escalate to Microsoft, go to
http://support.microsoft.com/windowsxpsp2 and give them all the
details and clues and patterns you can find. There is no guarantee
that their analysis or directions will be correct or even not make
it worse. They told me I must "have some corrupted files, repair
windows back to install state and then reinstall SP2 twice while
in Safe mode." Before I did that someone posted the "switch user"
workaround that let me get by temporarily. I sent email saying
that if it worked for one user then it seemed less likely it was
"some corrupted files" and asked if they still wanted me to blow
windows away. They have not reponded to that in a number of days
now. But I can imagine what it is like inside now.
You can try each one of these things and see if any one of them
helps, but don't expect a fix, I just spent another two hours in
chat with Microsoft Support, he changed his diagnosis a dozen times,
going back to things we had already concluded had nothing to do
with this and the final conclusion was that he didn't know how to
fix this one and I was "escalated", again.
I hope something in this helps someone. But it appears that the
large majority of people never get a fix for the "Windows Explorer"
problem. If someone tells you to try something and it doesn't help
then please make a posting so we can start accumulating what
suggestions don't do any good. And if someone tells you something
that does work then please report it.
