Windows Explorer errors and others

[Guest]

Running Windows XP Home SP2
Just recently I've been getting Explorer errors, most come as a result of
trying to open a picture folder but not always. The error message that
results from sending the data to Microsoft once in awhile has a link to check
for possible fixes, none of which worked.
As a result of these errors I just discovered the Event Viewer and it shows
close to 100 errors in the last three days! Not all are related to the
Explorer problem though. If needed I can post the log data for some of the
errors.
I'm at the end of my limited knowledge as to what to do next.
Note that I'm a OneCare Beta tester and still have my Norton antivirus
installed but disabled. I fear that may be a problem but not sure.
Need some advice about what to look for, find the problem and fix it.

 

[Gerry Cornell]

Please post copies of the error reports.


Make an exact note of the precise text of any error message. Minor
discrepancies can
make it harder to search for information about the error message.

You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer.
When researching the meaning of the error, information regarding Event
ID, Source
and Description are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp

Part of the Description of the error will include a link, which you
should double click
for further information and you can copy using copy and paste.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the
error you want to copy. In the window, which appears is a button
resembling two
pages. Double click the button and close Event Viewer. Now start your
message
(email) and do a paste into the body of the message. This will paste the
info from the
Event Viewer Error Report complete with links into the message. Make
sure this is
the first paste after exiting from Event Viewer.

In Event Viewer there is no facility to print Error Reports. A
workaround is copy and
paste the Error Report into an email, send it to yourself and print off
the copy in your
Inbox or your Sent Items folder.

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~

 

[Guest]

The message that pops up when the Explorer error occurs:

Windows Explorer has encountered a problem and needs
to close. We are sorry for the inconvenience.

Two logs are created:


Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 10/19/2005
Time: 7:51:01 AM
User: N/A
Computer: BOBSWORK
Description:
Faulting application explorer.exe, version 6.0.2900.2180, faulting module
shdocvw.dll, version 6.0.2900.2753, fault address 0x000159a1.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 65 78 70 ure exp
0018: 6c 6f 72 65 72 2e 65 78 lorer.ex
0020: 65 20 36 2e 30 2e 32 39 e 6.0.29
0028: 30 30 2e 32 31 38 30 20 00.2180
0030: 69 6e 20 73 68 64 6f 63 in shdoc
0038: 76 77 2e 64 6c 6c 20 36 vw.dll 6
0040: 2e 30 2e 32 39 30 30 2e .0.2900.
0048: 32 37 35 33 20 61 74 20 2753 at
0050: 6f 66 66 73 65 74 20 30 offset 0
0058: 30 30 31 35 39 61 31 0d 00159a1.
0060: 0a .


and:
Event Type: Error
Event Source: Application Error
Event Category: None
Event ID: 1001
Date: 10/19/2005
Time: 7:52:44 AM
User: N/A
Computer: BOBSWORK
Description:
Fault bucket 234159523.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 32 33 34 31 35 39 35 32 23415952
0010: 33 0d 0a 3..

I also have several of the following which I think are somehow related to my
Windows OneCare but there is nothing I can find on Microsoft about MSMPSVC
that helps.



Event Type: Error
Event Source: MSMPSVC
Event Category: None
Event ID: 3
Date: 10/19/2005
Time: 7:21:41 AM
User: BOBSWORK\Bob-Work
Computer: BOBSWORK
Description:
AV Engine failed to scan \Device\HarddiskVolume1\Program Files\Registry
Mechanic\RegMech.exe file accessed thru C:\WINDOWS\explorer.exe (Session
0x0).

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 00 00 00 00 ........
0008: 00 00 00 00 00 00 00 00 ........
0010: 00 00 00 00 10 01 00 00 ........
0018: 84 05 00 00 50 05 00 00 „...P...
0020: bc 06 00 00 84 05 00 00 ¼...„...
0028: 00 00 01 00 0d 00 02 a8 .......¨
0030: 02 00 00 00 00 00 00 00 ........
0038: 54 00 00 00 86 00 00 00 T...†...
0040: 00 00 00 00 00 00 00 00 ........
0048: dc 00 00 00 24 00 00 00 Ü...$...
0050: 00 00 00 00 5c 00 44 00 ....\.D.
0058: 65 00 76 00 69 00 63 00 e.v.i.c.
0060: 65 00 5c 00 48 00 61 00 e.\.H.a.
0068: 72 00 64 00 64 00 69 00 r.d.d.i.
0070: 73 00 6b 00 56 00 6f 00 s.k.V.o.
0078: 6c 00 75 00 6d 00 65 00 l.u.m.e.
0080: 31 00 5c 00 50 00 72 00 1.\.P.r.
0088: 6f 00 67 00 72 00 61 00 o.g.r.a.
0090: 6d 00 20 00 46 00 69 00 m. .F.i.
0098: 6c 00 65 00 73 00 5c 00 l.e.s.\.
00a0: 52 00 65 00 67 00 69 00 R.e.g.i.
00a8: 73 00 74 00 72 00 79 00 s.t.r.y.
00b0: 20 00 4d 00 65 00 63 00 .M.e.c.
00b8: 68 00 61 00 6e 00 69 00 h.a.n.i.
00c0: 63 00 5c 00 52 00 65 00 c.\.R.e.
00c8: 67 00 4d 00 65 00 63 00 g.M.e.c.
00d0: 68 00 2e 00 65 00 78 00 h...e.x.
00d8: 65 00 00 00 75 00 6e 00 e...u.n.
00e0: 70 00 61 00 63 00 6b 00 p.a.c.k.
00e8: 3a 00 28 00 41 00 72 00 :.(.A.r.
00f0: 6d 00 61 00 64 00 69 00 m.a.d.i.
00f8: 6c 00 6c 00 6f 00 29 00 l.l.o.).
0100: 00 00 00 00 00 00 00 00 ........
0108: 00 00 00 00 00 00 00 00 ........


One other thing that I've noticed is the task manager shows cpu usage at 100
percent and its's cisvc.exe that's the one doing it. Doesn't seem normal to
me?

 

[Gerry Cornell]

I found another user with the same Explorer.exe error but no solution. I
wonder whether these errors are coming from your Windows OneCare beta.
Is there a Private Newsgroup for the beta (Microsoft Anti-spyware has
one).

The problem involving Registry Mechanic could be a conflict with Windows
OneCare. Is this error occurring during the boot process. You could
check by not having Registry Mechanic run until after booting the
computer.

You could uninstall Windows OneCare and see if the error messages are
eliminated. You can always reinstall.

Another explanation could by a virus or spyware.

Many users have the Indexing Service set to Start Manually and do not
use the Service. Start, Administrative Tools, Services
http://www.theeldergeek.com/indexing_service.htm
http://www.processlibrary.com/directory/files/cisvc/index.php

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~

 

[Gerry Cornell]

Newsgroup:
https://beta.microsoft.com/sign-in/signin.asp?refURL=http://beta.microsoft.com/content/bphome.asp?

--


Hope this helps.

Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Using invalid email address

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.



~~~~~~~~~~~~~~~~~~~~~~~~

 

[Guest]

Sorry for the slow response to your suggestions but I'm not sure if any of
the changes I've made had the desired effect.
The MSMP.svc error doesn't happen only at startup but at random times during
the day. Not able to pin the errors to any one particular event. I've
submtted a bug report to OneCare beta and awaiting a pesponse.
Have not seen any Explorer errors now for a day and a half!
Yesterday OneCare's tuneup ran without a hitch.
Lastly I changed cisvc.exe from automatic start to manual and see no
difference in performance....yet.

Thanks for taking the time to help
Ferg

 

[Gerry Cornell]

Please let me know what transpires.


--


Regards.

Gerry

~~~~~~~~~~~~~~~~~~~~~~~~
FCA

Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~

 

[Guest]

As we speak I've just forwarded some additional information to the OneCare
support people as a result of my bug report.....now it's wait and see if they
have the info needed to shed some light on the problem.
I appreciate your assistance Gerry.