Windows Explorer Crashes on XP

[LindseyE]

Does anyone know of a solution to the very frequent occurrences of Windows
Explorer hanging and shutting down for no apparent cause? Sometimes I'm
moving files and other times the folder is simply open in the background and
it hangs up and dies.

I never had this problem on Win 2K. I'm not happy with XP and I have doubts
about Vista unless something is done.

Thanks,
(e-mail address removed)

 

[Thee Chicago Wolf]

Does anyone know of a solution to the very frequent occurrences of Windows

Explorer hanging and shutting down for no apparent cause? Sometimes I'm
moving files and other times the folder is simply open in the background and
it hangs up and dies.

I never had this problem on Win 2K. I'm not happy with XP and I have doubts
about Vista unless something is done.

Thanks,
(e-mail address removed)

This might help you out: http://support.microsoft.com/kb/938828

- Thee Chicago Wolf

 

[Malke]

Does anyone know of a solution to the very frequent occurrences of Windows
Explorer hanging and shutting down for no apparent cause? Sometimes I'm
moving files and other times the folder is simply open in the background and
it hangs up and dies.

I never had this problem on Win 2K. I'm not happy with XP and I have doubts
about Vista unless something is done.

This is not normal behavior for XP and there is something wrong with
your computer. Unfortunately, we don't have any information from you so
we can give you focused help. This link will show you what details to
include in your next post:

http://www.dts-l.org/goodpost.htm

In the meantime, things to check:

1. If this was an upgrade (or clean install) onto a machine designed for
Win2k, does it meet XP's hardware system requirements?

2. How old is the computer? Give details about its hardware (see #1
above). Perhaps test the RAM and the hard drive.
http://www.elephantboycomputers.com/page2.html#Hardware_Tshoot

3. If an upgrade, did you run the XP Upgrade Advisor first in case some
of the installed software is incompatible with XP?

4. Did you install the correct drivers for all your hardware for the XP
operating system?

5. Is the computer completely virus/malware-free?
http://www.elephantboycomputers.com/page2.html#Removing_Malware

6. What processes/programs are running in the background?

Clean boot in Windows XP - http://support.microsoft.com/kb/310353
Clean-boot advanced troubleshooting in Windows XP -
http://support.microsoft.com/kb/316434
How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

That should give you some places to start. Post back with answers for
more focused help.


Malke

 

[Amro]

I seem to be having the same issue. Windows Explorer intermittently crashes
for no reason.

I can't make it happen reliably, but when it has happened, it did not happen
when the laptop was in standby or hibernate previously. It was not docked.
I have managed to make it happen when windows XP just came up.

My laptop is a Lenovo T61p (Vista Certified, so hopefully XP compliant as
well).

I am using Windows XP Service Pack 2, the computer is virus free. It can
happen with simply running windows media player and drag and drop. No other
applications are running.

Here is an example of the crash output:
Windows Explorer
AppName: explorer.exe AppVer:6.0.2900.2180 ModName:mplvw7.dll
ModVer:1.0.0.3 Offset: 0001c154

I tried the patch mentioned earlier, but that did not fix it.

Thank you....Amro

 

[Gerry]

The error you list suugests you were watching a video at the time the
error occurred. What are you using to watch Videos?

How much RAM memory?

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the boxes
before Peak Memory Usage and Virtual Memory size. What are the figures
for the 4 processes using the largest amounts?

Do you leave your computer on 24/7?


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Amro]

Hi Gerry,

Thank you for the post, my response is inline.

Amro

The error you list suugests you were watching a video at the time the
error occurred. What are you using to watch Videos?

That is correct, as per my earlier post, the crash output was from an
attempt to watch a video. I was using Windows Media Player, Version
10.00.00.4058. I do recall trying Media Player Classic and the same thing
happened. I don't have the file anymore to try and make it happen
consistantly.

However, the crash happens in other scenarios, for example, once it happened
when I attempted to open a folder on my desktop.

More recently, if I unplug my Plantronics DSP 400 Headset from the USB,
windows explorer crashes.

How much RAM memory?

2Gig RAM

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Under Commit Charge, the Total is 639340, Limit is 4996984, Peak is 702960

You should be able to gather more information from Task Manager. With
the Processes tab open select View, Select, Columns and check the boxes
before Peak Memory Usage and Virtual Memory size. What are the figures
for the 4 processes using the largest amounts?

At the moment, which is a typical situation of applications runing when I
have seen it crash, firefox is at 73,136K, mcschield at 56,028K, wscript.exe
50,060K, thunderbird 32,840K, explorer is 23,380K, I use TightVNC in my setup
to log into my Unix environment, but that doesn't show high on the list of
Mem Usage.

As stated earlier, I have seen windows explorer crash shortly after a fresh
reboot with no applications running such as thunderbird, firefox.

Do you leave your computer on 24/7?

No I don't. I do have a habit of using hibernate or standby. However, I
have seen Windows Explorer crash as often as it has when the computer has
just come up or has been running for a couple of hours without hibernation or
after hibernation. I have not found a file or folder that can make it happen
consistently.