WINDOWS AUTO UPDATE

[Guest]

In Windows XP with SP 1, and later installed service pack 2 which has auto
update enabled.
The Norton Antivirus was also working fine and the intenet connection had no
problem

After some windows updates were installed automatically and the computer
restarted the following errors are noted .Kindly do give a solution.

1.An error Symantec Email Proxy comes up and the Antivirus is Auto protect
is disabled, after manually enabling the Auot protect it works.

2. An error Cannot load phone book Error 5 appears.

3.The Internet connection does not work and the error 720 is shown.

4.The Security center says Firewall is disabled. When we manually try to
enable it to through the services, Could not start the Windows
Firewall?Internet Connection Sharing (ICS) service on local computer.Error
2.The system cannot find the specified file.

Please help as soon as possible. A detailed mail to solve the problem would
be appreciated. I am a computer techninican trying to solve this at a
customer's place.
my email (e-mail address removed)
Kindly d o help me to the solve the above problems

 

[Ramesh, MS-MVP]

For Problem 4:

See if the file ipnathlp.dll is present in the following folder:

%SystemRoot%\System32\

If the file is missing, extract a new copy from source.

%SystemRoot%\System32\ refers to the Windows\System32 folder

This may be any of the locations depending on which drive you installed
Windows.

C:\Windows\System32\
or
D:\Windows\System32\

Open the above folder, and see if the file ipnathlp.dll is present. If it's
missing, copy the file from %Systemroot%\ServicePackFiles\i386 folder or
"expand" from the Windows XP CD, which ever is the recent version.

Microsoft Windows XP - Expand:
http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/bootcons_expand.mspx

 

[Guest]

Dear Mr. Ramesh,
as suggested by you i searched the file found it in C:\Windows System32. as
i have a d drive with 2000 the file is there also. so the problem still
persists. i have uninstaled Norton Antivirus thinking that is the problem ,
but not so.

I would really appreciate if you would kindly write to me at my email a
solution. i hope i would not have to unistall and reinstall all windows.

thanks and expecting a reply