win32k.sys

S

Sul@MS

recently getting plenty of blue screens and the file in error is win32k.sys

what are the solutions available? tia
 
T

Terry R.

The date and time was Friday, April 17, 2009 8:42:06 AM, and on a whim,
Sul@MS pounded out on the keyboard:
recently getting plenty of blue screens and the file in error is win32k.sys

what are the solutions available? tia

Hi Sul,

What is the complete STOP error?


Terry R.
 
G

Gurpreet Singh

As Terry Suggests, we would need more information like the bugcheck code or a
memory dump to confirm if win32k.sys. If you are doing a dump analysis and
seeing win32k.sys in the stack, you need to remember that it is a critical
kernel mode component and is commonly seen on the stack. Based on windows
internals Win32k.sys is responsible for many things like

The window manager, which controls window displays; manages screen output;
collects input from keyboard, mouse, and other devices; and passes user
messages
to applications.

The Graphics Device Interface (GDI), which is a library of functions for
graphics
output devices. It includes functions for line, text, and figure drawing and
for
graphics manipulation.

However if you are a100% sure that win32k.sys or a gdi call is behind the
bugcheck you need to have a look at http://support.microsoft.com/kb/959252

Even if the symptoms don't match there would be no harm installing that
update.
 

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