win2k SP4 ugrade fails on reboot with ntoskrnl.exe error

  • Thread starter Thread starter Colin
  • Start date Start date
C

Colin

I downloaded and ran the win2k sp4 English upgrade and all seemed to be
progressing until reboot failed. It failed after the logo disappeared and
displayed a blue screen memory dump saying something failed in this
ntoskrnl.exe.

Now what? I really don't know what to do next. Any help will be appreciated!

Colin
 
Hi,
Boot in the recovery console and uninstall service pack 4.

http://support.microsoft.com/default.aspx?scid=kb;en-us;825062

http://support.microsoft.com/default.aspx?scid=KB;[LN];325375

Lukesh
Colin said:
I downloaded and ran the win2k sp4 English upgrade and all seemed to be
progressing until reboot failed. It failed after the logo disappeared and
displayed a blue screen memory dump saying something failed in this
ntoskrnl.exe.

Now what? I really don't know what to do next. Any help will be appreciated!

Colin
Click to expand...
Click to expand...

Thanks - I now know I need a hotfix:
http://support.microsoft.com/default.aspx?scid=kb;en-us;867778#kb4

It does not seem easy to download it - at least the KB artcile doesn't tell me
how or link to it. Any ideas on how to do that?

TIA
Colin
 
Contact Microsoft Product Support Services to obtain the free hotfix

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Thanks - I now know I need a hotfix:
| http://support.microsoft.com/default.aspx?scid=kb;en-us;867778#kb4
|
| It does not seem easy to download it - at least the KB artcile doesn't
tell me
| how or link to it. Any ideas on how to do that?
|
| TIA
| Colin
 
Contact Microsoft Product Support Services to obtain the free hotfix
Click to expand...

I had just previously downloaded to that win2k pc a the rollup-fix from a few
weeks ago and installed that in safe mode. Problem fixed.

Thanks lukesh & Dave for your help
 
you are most welcome, Colin

Colin said:
I had just previously downloaded to that win2k pc a the rollup-fix from a few
weeks ago and installed that in safe mode. Problem fixed.

Thanks lukesh & Dave for your help
Click to expand...
 
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