Win2k-SP4 and dbghelp.dll

[Rob]

I have Win2k installed, and when I try to install SP4, I
get the following message:

Service Pack 4 Setup Error (the little box that pops up to
the front of the screen and has "OK" and "Cancel" buttons)

The file c:\winnt\system 32\dbghelp.dll is open or in use
by another application.

Close all other applications and then click Retry.

\\\\\

Now then, I ctrl-alt-del and check processes, and I don't
find this process active. I get the same message when I
try to install in Safe Mode. This is driving me kinda
nuts.

Help!!!

 

[Steve Parry [MVP]]

I have Win2k installed, and when I try to install SP4, I
get the following message:

Service Pack 4 Setup Error (the little box that pops up to
the front of the screen and has "OK" and "Cancel" buttons)

The file c:\winnt\system 32\dbghelp.dll is open or in use
by another application.

Close all other applications and then click Retry.

\\\\\

Now then, I ctrl-alt-del and check processes, and I don't
find this process active. I get the same message when I
try to install in Safe Mode. This is driving me kinda
nuts.

Help!!!

out of interest have you tried renaming this file from a CMD prompt?

 

[Torgeir Bakken (MVP)]

I have Win2k installed, and when I try to install SP4, I
get the following message:

Service Pack 4 Setup Error (the little box that pops up to
the front of the screen and has "OK" and "Cancel" buttons)

The file c:\winnt\system 32\dbghelp.dll is open or in use
by another application.

Close all other applications and then click Retry.

Hi

The permission/rights on the file/folder can be corrupt, missing or revoked.
Verify that e.g. Administrator and SYSTEM have full control over the
file.

Several other people have had this problem for Win2k SP3 upgrades as well as
WinXP SP1 , on other files, with the same error message. After they fixed the
access rights, the service pack install succeeded:

http://groups.google.com/groups?selm=eys33rPWCHA.2136@tkmsftngp08
http://groups.google.com/groups?selm=3ba901c27e89$7fce6fd0$35ef2ecf@TKMSFTNGXA11



In a command prompt (run e.g. cmd.exe from Start/Run to open one):

Run the following command:

cacls.exe %windir%\system32\dbghelp.dll


Here is the output from my Win2k Pro computer:

C:\>cacls.exe %windir%\system32\dbghelp.dll
C:\WINNT\system32\dbghelp.dll BUILTIN\Users:R
BUILTIN\Power Users:R
BUILTIN\Administrators:F
NT AUTHORITY\SYSTEM:F
Everyone:R


If you get an error saying "Data error (cyclic redundancy check)",
the hard disk most likely has a fault (e.g. some bad sectors).