Jim said:
I just installed XP Pro. All Went well then I am getting
the following error message.
"Shutdown was initiated by NT Authority System. Windows
must restart because Remote procedure call RP(service)
terminated unexpectedly."
The system keeps shutting down making it impossible to do
anything.
After a restore (repair installation) or clean installation, you should
always
turn on your firewall before connecting to the Internet.. Then to get
patched up to date at
http://windowsupdate.microsoft.com/ - and
your Antivirus software updates.
You have MSBlaster.
You have not patched (or you did a repair installation and did not repatch)
in a LONG time.
Your firewall is/was not on.
Get rid of Blaster first:
http://www.microsoft.com/security/incident/blast.asp
Once you get there - PRINT IT.. If the shutdown message appears, click on
START, select RUN and type in the following line:
shutdown -a
and click OK.
That will abort the shutdown and you can continue cleaning the machine.
After you have followed Microsoft's fine instructions, do these things to
really clean up the machine.. There is no telling what other parasites might
be hanging out in your computer:
Turn on that firewall...
http://www.microsoft.com/WindowsXP/home/using/howto/homenet/icf.asp
(It has been reported that it now works with AOL 9.0+)
Make sure you have all the updates (critical) installed from:
http://windowsupdate.microsoft.com/
(Scan for updates, Review and Install)
Get rid of the spy/ad/mal-ware..
(Yes - using MORE than one of these..
I recommend at least the first three. Also..
UPDATE the definitions for them before using.)
Spybot Search and Destroy
http://www.safer-networking.net/
Lavasoft AdAware
http://www.lavasoft.de
CWSShredder
http://www.spywareinfo.com/~merijn/downloads.html
Hijack This!
http://mjc1.com/mirror/hjt/
I also like "The Cleaner" and "SpywareBlaster" and "SpywareGuard".
-
http://www.moosoft.com/
-
http://www.javacoolsoftware.com/
The first is a PAY product, but useable for 30 days - it has found and
eliminated problems in the past the others did not. The latter two are
prevention mechanisms. I like SpywareGuard for those with enough processor
to have something running like antivirus software - and it prevents browser
hijacking quite well.
And Assortment of Others:
http://www.merijn.org/downloads.html
After you cleanup your PC somewhat of spy/ad/mal-ware, verify your antivirus
software is updated and run a full scan of your computer. If you have no
antivirus software - get one NOW! Grisoft AntiVirus:
http://www.grisoft.com/us/us_dwnl_free.php
Empty your Temporary Internet Files and shrink the size it stores to about
80 to 120MB (seems to be an optimal size for the normal user)
- Open ONE copy of Internet Explorer.
- Select TOOLS -> Internet Options.
- Under the General tab in the "Temporary Internet Files" section,
do the following:
- Click on "Delete Cookies" (click OK)
- Click on "Settings" and change the
"Amount of disk space to use:" to something between 80MB
and 120MB. (Betting it is MUCH larger right now.)
- Click OK.
- Click on "Delete Files" and select to
"Delete all offline contents" (the checkbox) and click
OK. (If you had a LOT, this could take 2-10 minutes or
more.)
- Once it is done, click OK, close Internet Explorer
- Re-open Internet Explorer.
Uninstall any software you do not use often/ever. (If you have something
installed but never use it, uninstall it.) If you go through Control
Panel -> Add/Remove Programs and see things you seldom if ever use, it is to
your advantage to remove it.
Also, if you are tired of Web Page Pop-Ups/Unders.. You could try the
Google Toolbar.
http://toolbar.google.com/
Stop loading applications at logon.. run MSCONFIG and look under the startup
tab for things you DON'T want to startup! Search the Internet with Google
to discover what things are safe to remove and what things may even be
malware infecting your computer.
Better control your email and lessen the amount of time you spend dealing
with SPAM:
SpamBayes
http://spambayes.sourceforge.net
or
Spamihilator.
http://www.spamihilator.com