Win XP and Outlook Express


B

Brad

I installed Win XP over Win ME. Before, I used Outlook
Express and found little trouble. Now, I can't even get
it to start!
The error message reads, in part, "Outlook Express could
not be started. The application was unable to open the
Outlook Express message store." and has "0x8007000E, 3" at
the end.

I have re-installed IE 6, checked for needed drivers,
everything I can think of.

If anyone can think of something, please let me know.

Brad,
 
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T

Taurarian

Microsoft Internet Explorer 6.x Repair for Windows XP

.. From the Start menu, select Search, select All Files and Folders.
.. Select More Advanced Options and place a checkmark beside Search Hidden
Files and Folders option.
.. Ensure that Search System Folders and Search Subfolders are also checked.
.. In the All or Part of the File Name box, type ie.inf
.. In the Look In drop-down menu, select C: or the letter of the hard drive
that contains the Windows folder.
.. Click the Search button.
.. In the search results pane, find the ie.inf file located in Windows\Inf
folder.
.. Right click the ie.inf file and click Install on the context menu.
Reboot the computer when the file copy process is complete.

NB: To reinstall Outlook Express, right click the following file and click
"Install"
Msoe60.inf

http://support.microsoft.com/?kbid=318378
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows
XP
 
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Thank You

I am so glad I found this site. Taurarian, you are the only person who has been able to help me with this OE problem. Microsoft has no idea how hard it is to find a fix like you described. I wish they would post as concise and clear instructions as you did.

Thanks again OE is all well now.

Ronjay1
 
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I know this thread is a bit old but I was having the exact same problem. Could not start OE bla bla bla. I did a search on google and came up with a ton of web sites that supposedly solved this problem, including Microsoft. The only suggestion that worked was this one. Thank you very much.


Dave
 
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You might have to use an,"*". as a wildcard in your search. Running xp but the Msoe.inf was Msoe50.inf, But it worked great! Thanks
 
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Still the only thing that worked for me to restore an XP system that had this Outlook Express problem on two of the three accounts on the machine after a virus crash & system restore.

Did the trick, got Outlook Express running again - Thanks !!
 
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Here's more detail, in case it helps anyone with a similar problem, because I would have lost a lot of my family's e-mail without the fix posted above by Taurarian.

The system is a Dual-core intel CPU, multiple HD main family computer running Win XP, with four family accounts, 3 of which are using Outlook Express for their e-mail. Had a virus attack and mess up the system, but wasn't too concerned becasue it has Acronis Tue Image running system back-ups every few weeks and an external HD backing up the data files as well.

Running Acronis to restore, turned out most of the more-recent back-ups were not "valid" to be able to do a system restore, had to use one from about 6 months back. No problems, I though, since I have a secondary back-up of all data files, and no significant software installations in the past 6 months. So restored the system with Acronis, then updated the data folders from the data back-up, only a few days old. Everything seemed to work fine. Outlook Express on the system admin Windows account worked fine, but OE would not run on the other two Limited ( kids ) accounts, the "could not access the message store " etc problem.

I tried a multitude of fixes, including uninstalling and re-installing IE 7 ( and OE I assumed ) - no effect, same problem with OE not running on the Limited accounts.
Checked write protection on the OE messge store files, nothing write protected, but these files were somehow "locked" in that there names could not be changed ( file in use type message ), although they could be copied, and the copies were name-changeable.
Messed around too long trying to export the message store files using OE on the operable admin account and import into Outlook ( also on this machine ) but could not find an easy way to do this OE - O export-import across a two accounts.
I found this fix a while ago, but at first couldn't make it work. When running an Install on ie.ini, first window to pop up was a reqeust to load iexplorer.exe from the Windows system disc. This didn't work I think becasue this file is actually compressed on the system dics.

I was running this ie.ini Install on one of the kids limited accounts, and realized it may be blocked by the limited functionality of the account, so switched the account to admin permissions. Then I started searching for the iexplorer.exe file that was already loaded on C:, the Installation program seemed to realize it already had what it was trying to load, so I hit the Ignore and Continue buttons through a long list of files already loaded, occasionally needed to search and point to system files already loaded, eventually the Install ends, re-boot and PRESTO, Outlook Express runs on all three accounts - Huge thanks to Taurarian for this fix !!! This guy ( gal ? ) knows what makes OE tick !
 

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