WIN VISTA SERVICE PACK 1(KB936330) CODE 80092004.failed to do down

[casha]

Any solution to the above problem would be appreciated.

It fails after 13% of download.

My antivirus & firewall are Mcafee.

My laptop is DELL INSPIRON 1720 DELIVERED 9-6-08.

 

[casha]

John, thank you.
I went to the site you suggested. Whereas you answered the question, I am
confused. By the way, I am not a computer person.I am very wary of moving
away from WINDOWS UPDATE and I have the following questions. If you have time
to reply I will be grateful.
1. In your " site " , Microsoft recommends that I use WINDOWS UPDATE and not
the Microsoft Download Centre. I believe that it said that I had to do "
extra " things! It did not seem straight forward.

Why should I use?

2. Microsoft Technet says that it is for Resources for the IT Professional.

I am not a IT Pro! Am I correct in being wary?

3. Am I being optimistic in thinking we should get the Windows Update
working properly? Is there no solution to the Windows Update?

 

[Colin Barnhorst]

If something is not right in your system, forcing the upgrade with the
standalone installer may cause issues. Use the SP1 assistance link and let
MS get you through it.

https://support.microsoft.com/oas/default.aspx?prid=11274

 

[casha]

Your suggested site states that Chat & e-Mail is only available to Canada &
US. I am UK.

Because my Vista came as an integral part of my Dell Laptop, Microsoft say
that I have to deal directly with Dell.

Wish me good luck.

 

[casha]

Thank you.
I have submitted my incident online to your suggested ( uk ) site.
My confidence is growing! I just hope that I get a solution.
I will let you know.