Win Update Problem?

[s.satoko]

I've seen the same symptoms in several computers here. They are:
- Can't access Windows Update (gives error 0x800A0046. I have tried
the resolutions that was suggested by MS but it fails or doesn't give
me option of making necessary changes
http://support.microsoft.com/kb/910338/en-us)
- Start > Search doesn't do anything. Windows Explorer > Search works
normally
- Network connection shows empty even though I'm connected to network
with an IP address and be able to ping servers and other PC's
- Component Service quits when I go to Console Root > Component
Services > Computers
- Event ID 4609 Source: EventSystem is logged repeatedly
- Event ID 1090 Source: Userenv is logged repeatedly

I'm stationed at one our client's office and there is an IT director
here. He often contributes to some of the problems we have but this is
exactly what happened to this HP laptop sitting right next to me right
now:
1. HP Compaq nx9600, Win XP Pro, SP2, Norton Antivirus 2005 installed
2. uninstalled Norton Antivirus 2005 and installed Symantec Antivirus
v.10.0.2
3. ran Windows Update and installed
4. installed MS Office 2003 and ran/installed Updates
<it was fine til here. and the IT director took it over because I
needed to go home...>
He tried to burn HD image using Acronis True Image and left it over
night and when he came back in the morning, the symptoms started
sppearing...

Anyone has any idea????

Thanks
Selina

 

[Mark L. Ferguson]

Show the hidden files and folders Rightclick C:\Windows\Inf\srchasst.inf
Click install. The required file is in ../I386 folder on the XP CD

To repair all system files, go to Start/Run, and type: SFC /SCANNOW

 

[Guest]

Mark
Thanks for your reply.
I tried both solutions you gave me but didn't help.

I'm also looking all over the place for the solutions...

selina

 

[Mark L. Ferguson]

Try solving your problem with the Troubleshooter:
http://update.microsoft.com/microsoftupdate/v6/troubleshoot.aspx?ln=en-us

 

[s.satoko]

Hi, Mark
That links to nowhere...
I tried booted it from CD and chkdsk /r as well but didn't solve it...

 

[P.J. Whoopie]

I had similar problems and finally googled a solution.

Look at
http://www.microsoft.com/communitie...&tid=062ffefb-f4d1-422e-a783-6aab80d31455&p=1
and scroll down to a 2 March 06 posting by MrBill.

Piecing together fragments from other postings, I suspect that permissions
on some (as yet unidentified) registry have gotten screwed down too tightly
(I've had similar problems with Microsoft's Antispyware updates). By
running the update program under the System account it is able to make the
required changes to the registry and the update site works again.

Hope this helps.

P.J.