will not shutdown

[Guest]

I have new laptop with Viast Home Premium OS. When I select "restart" or
"shutdow" from the Start, the machien colses programs and displys the
"Windows is shutting down" notice. However, the system never shuts down --
even after 2 hours! I have only installed reputable commercial software such
a Roxio Easy Media Creator 9 and Photoshop Pro X. I'am using the Norton
Antivirus that came install new. How can I get the system to shutdown?!

 

[Rick Rogers]

Hi,

Disable all elements of the preinstalled Norton software, then retry
shutting down.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Windows help - www.rickrogers.org
My thoughts http://rick-mvp.blogspot.com

 

[NT Canuck]

I have new laptop with Viast Home Premium OS. When I select "restart" or
"shutdow" from the Start, the machien colses programs and displys the
"Windows is shutting down" notice. However, the system never shuts down --
even after 2 hours! I have only installed reputable commercial software such
a Roxio Easy Media Creator 9 and Photoshop Pro X. I'am using the Norton
Antivirus that came install new. How can I get the system to shutdown?!

Look at lower right corner of Windows desktop,
any devices in the systray should be temporarily
disabled in control panel/devices then turn off
or exit any other items there prior to shutdown.

Re-enable devices and items one at a time to discover culprit...
and let us know for further assistance.

It's my experience that devices and programs which
operate_normally within the Windows Shell even for
stop/start do not alway exit properly when Windows
is shutting down and can 'jam' the shutdown sequence.
That is bad *Vista* programming period...no excuse.

It seems that MS typically is calling those bad app's
or not_compatible with Vista on way too many occassions..
this is essentially a Vista error in how it handles
shutdown (and possibly even some runtimes) events.

Both SP1 and current Server 2008 appear to have totally
neglected that particular area...something I would have
considered a cornerstone for system-wide issues.

NT Canuck
'Seek and ye shall find'