Why is Word getting the pitch wrong when printing sheets of label

[Guest]

When printing a 3x7 sheet of labels I give the pitch as 3.81cm and when the
sheet is printed the address does not come in the bottom few rows of labels.
When I measure the actual pitch on the printed paper the pitch is 3.6cm.
Does anyone know why this is happening and what to do to correct it?

 

[Doug Robbins]

Try printing the labels to a sheet of plain paper and check the pitch on
that. The problem is quite likely caused by the inability of the printer to
handle the label sheets.

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Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[Guest]

Thanks very much for the suggestion. I tried it and the problem still exists
on plain paper. For some reason Word isn't telling the printer to move the
paper by the right amount. I can actually get the right result by setting
the pitch to 4.0cm and then it gets the pitch right at 3.8cm!! Has Microsoft
devalued the centimetre?