why does Outlook shut down after a few seconds.

[Guest]

My Sony Vaio became unstable so I restored it to it's original state, then
installed Office. I configured my IMAP email account. Now, when I open
Outlook it procedes normally and opens fine, then sends an error message and
shuts down. Sending an error repor to Mivcrosoft produces no reply. I am
going nuts tring to figure out what the problem is but now I cannot do
anything as Outlook shuts down every time.

help!!

 

[Milly Staples [MVP - Outlook]]

1. You might try a new mail profile as the silver bullet option - last one
but it usually works.

I would try a Detect and Repair first - open any Office program,
Help->Detect and Repair (ensure you have your Office CD handy).

Otherwise, before the new profile, you might want to run scanpst.exe against
your Outlook .pst file. It can sometimes fix errors D&R doesn't find.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Zapper asked:

| My Sony Vaio became unstable so I restored it to it's original state,
| then installed Office. I configured my IMAP email account. Now,
| when I open Outlook it procedes normally and opens fine, then sends
| an error message and shuts down. Sending an error repor to Mivcrosoft
| produces no reply. I am going nuts tring to figure out what the
| problem is but now I cannot do anything as Outlook shuts down every
| time.
|
| help!!

 

[Guest]

I'm not certain what you mean by a new mail profile, can you explain further
please. If it requres Outlook, then I can't do it as it closes after only a
few moments. I've tried to get into the Mail setup utility but ther's not
enough time.

Incidentally, this computer was working fine for months before it went
wonky. I am running Outlook off of a new laptop, if the problem is a
corrupted .pst file I might be able to import it from there, if Outlook will
stay open long enough. Or could I just copy the PST files to a particular
location?

I have tried to 'repair' windows, without success. This is a clean install
so it should not have made any difference anyway.

What is scanpst.exe and how do I run it?

Many thanks for your suggestions, I will look for your reply and let you
know how I get along.

Thanks

Martin

 

[Brian Tillman]

I'm not certain what you mean by a new mail profile, can you explain
further please. If it requres Outlook, then I can't do it as it
closes after only a few moments. I've tried to get into the Mail
setup utility but ther's not enough time.

Create a new mail profile fron within Control Panel's Mail applet.
http://www.howto-outlook.com/Faq/newprofile.htm

Incidentally, this computer was working fine for months before it went
wonky. I am running Outlook off of a new laptop, if the problem is a
corrupted .pst file I might be able to import it from there, if
Outlook will stay open long enough. Or could I just copy the PST
files to a particular location?

Never import a PST and never overwrite an existing PST that is configured in
a mail profile.

I have tried to 'repair' windows, without success. This is a clean
install so it should not have made any difference anyway.

Use Control Panel's Add and Remove Programs to effect a Detect and Repair on
Outlook.

What is scanpst.exe and how do I run it?

If you have an English installation of Outlook, open Windows Explorer and
enter this in the Address field:

%CommonProgramFiles%\system\MSMAPI\1033

Click Go. You'll see scanpst.exe there. Double click it and answer the
prompts. Some installations of Office also supply an "Inbox Repair Tool", a
shortcut to scanpst in the "Microsoft Office Tools" menu in Start>All
Programs or Start>All Programs>Microsoft Office

 

[AmFasTax]

Sorry but scanpst.exe did not work. I just started having problems a few
days ago and found your replies to Zapper. I do not use Outlook for e-mail.
Should I change my profile, anyway? Any other suggestions would be helpful.

Thanks!

 

[Brian Tillman]

Sorry but scanpst.exe did not work. I just started having problems a
few days ago and found your replies to Zapper. I do not use Outlook
for e-mail.

If you don't use Outlook, why are you asking in an Outlook newsgroup?

 

[DL]

Too little information for any meaningfull response.
We dont all have a crystal ball.