why does my computer freeze everytime i add attachments to email??

[Guest]

i bought a brand new machine last week and ever since i got it home i havnt been abled to attach ANY kind of file to email
we also found a "nachi b" virus which has now been quarantined and deleted (i think
we had xp re installed but still the comp freezes when trying to attach in ANY email prog, yahoo/hotmail and also my isp email
tearing my hair out and hope someone can help..

ben

 

[Pegasus \(MVP\)]

i bought a brand new machine last week and ever since i got it home i

havnt been abled to attach ANY kind of file to email.

we also found a "nachi b" virus which has now been quarantined and deleted (i think)
we had xp re installed but still the comp freezes when trying to attach in

ANY email prog, yahoo/hotmail and also my isp email.

tearing my hair out and hope someone can help...

ben

Your best course of action would be to do this:
- Reload the PC from scratch.
- Install a good virus scanner.
- Install a firewall (some virus scanners such as Trend Internet Security
have an integrated firewall).
- Connect to the Internet (this must come LAST!)

Any machine that has suffered a virus infection must be considered
compromised. Since you have had your PC for one week only, you would not
lose much by starting from scratch but you would gain a clean system.

 

[aagis]

i bought a brand new machine last week and ever since i got it home i havnt been abled to attach ANY kind of file to email.
we also found a "nachi b" virus which has now been quarantined and deleted (i think)
we had xp re installed but still the comp freezes when trying to attach in ANY email prog, yahoo/hotmail and also my isp email.
tearing my hair out and hope someone can help...

ben

just a sec, are you using a mail client (i.e. Outlook) or
webmail (i.e. through explorer)?

if you are using explorer it is normal to wait a bit
( the attachment might have to go to the server when you
click attach ).

Of course it is not normal for your system to freeze, so
i guess you have to do some system check routines anyway
( antivirus/adware) there a lot of posts in this newsgroup
about slow systems, and maybe provide extra info afterwards.

BTW just a note on newsgroup usage, mates:
* read existing before posting new messages.
* answer if a question solved the problem ( others will benifit
more if they know it worked and more replies will be send if
others know it didnt work)
* try to provide as much info as you can, while staying relative to
the subject.
* bla bla bla
I no good in giving advice on this issues, however these
things have to be sead, somewhere...

Hope this helps,
aagis.