Why does Excel hang after clicking on file-open-dropdown box

[Guest]

1 laptop user has Excel hang when clicking file-open, then trying to open the
dropdown box. She is running Windows XP SP2 with Office 2000 Pro, and default
file location is being used.

 

[Dave Peterson]

Does she have lots of mapped drives?
Does she have lots of local (USB drives?) mapped?

 

[Guest]

The user has several mapped drives, she is the HR manager and thus she needs
to access several folders at any given time. There are no USB mappings.

 

[Dave Peterson]

Maybe she can make a note of the mapped drives, then disconnect them.

Just to test if it makes a difference. If it does make a difference, maybe
she'll want to keep some disconnected????

 

[Guest]

We have disconnected and reconnected. Unistalled then reinstalled, nothing
seems to help this woman. I was just curious if anyone else had this same
problem, but it's Microsoft, so what can you expect!

 

[Dave Peterson]

The solution that I was suggesting was to keep as few mapped drives as possible.

I didn't mean to imply that disconnecting, then reconnecting would do anything
to help.

Maybe she could put shortcuts to the UNC path's on the desktop and not map any
of them.

We have disconnected and reconnected. Unistalled then reinstalled, nothing
seems to help this woman. I was just curious if anyone else had this same
problem, but it's Microsoft, so what can you expect!