Why do I get a "System.OutOfMemoryException" error?

[BobMac]

I am trying to import an ACT! 2006/8 database using Outlook 2007 with BCM, SP1.

Very soon after I start the import, I get an error. The log indicates
"Type,Message,RowKey
Group, System.OutOfMemoryException: Exception of type
'System.OutOfMemoryException' was thrown."

I restarted the computer and made sure none of the programs in my startup
group loaded, but, still got the same error. I even tried to not import
groups, but still got the same error.

I'm running Windows XP SP2 on a 3 GHz Dell Pentium 4 with 2 GB RAM. I have
94+ gigabytes of free disk space on the drive that holds the ACT! database
and also the BCM database. I use a separate partition for my temp directory,
and that has 46+ GB free.

Any suggestions?

 

[Luther]

I am trying to import an ACT! 2006/8 database using Outlook 2007 with BCM,SP1.

Very soon after I start the import, I get an error. The log indicates
"Type,Message,RowKey
Group, System.OutOfMemoryException: Exception of type
'System.OutOfMemoryException' was thrown."

I restarted the computer and made sure none of the programs in my startup
group loaded, but, still got the same error. I even tried to not import
groups, but still got the same error.

I'm running Windows XP SP2 on a 3 GHz Dell Pentium 4 with 2 GB RAM. I have
94+ gigabytes of free disk space on the drive that holds the ACT! database
and also the BCM database. I use a separate partition for my temp directory,
and that has 46+ GB free.

Any suggestions?

I haven't run into this error before with ACT imports.

I doubt its BCM itself throwing that error. BCM is probably calling
some API, and that error is thrown from inside external code--perhaps
an ACT api, or a .NET XML api--because memory is getting corrupted.

In the past I've sent ACT databases to Microsoft for them to analyze.
Sometimes they suggest a workaround, or handle the issue in the BCM
code in a future update. You could try contacting them.

 

[BobMac]

Thanks for the tip. Based on what you said, I suspected the ACT! database. I
went to ActDiag8 and did everything I could there. Yes, I found some errors
and fixed them. So, with confidence, I went back to the import routine.
However, I got the same error at the same point, record #23.

BTW, I have less than 800 records in my ACT! database. However, I should
mention that I have used the "attach email to ACT! contact" from within
Outlook 2003 (without BCM) a lot. There are just over 5,000 objects in the
Attachments folder. I would hate to lose those.

Anyway, you said that you have "sent ACT databases to Microsoft for them to
analyze." Can you give me a name, an email alias, or something? This is
getting frustrating and I REALLY want to make the move from ACT! to
Outlook/BCM.

TIA...

 

[Luther]

Thanks for the tip. Based on what you said, I suspected the ACT! database.I
went to ActDiag8 and did everything I could there. Yes, I found some errors
and fixed them. So, with confidence, I went back to the import routine.
However, I got the same error at the same point, record #23.

BTW, I have less than 800 records in my ACT! database. However, I should
mention that I have used the "attach email to ACT! contact" from within
Outlook 2003 (without BCM) a lot. There are just over 5,000 objects in the
Attachments folder. I would hate to lose those.

Anyway, you said that you have "sent ACT databases to Microsoft for them to
analyze." Can you give me a name, an email alias, or something? This is
getting frustrating and I REALLY want to make the move from ACT! to
Outlook/BCM.

TIA...








- Show quoted text -

You can try leaving a comment on the BCM team's blog, http://blogs.msdn.com/bcm/.

In the meantime, I'll see if my contact last time I had an ACT issue
is still there.

 

[Luther]

Thanks for the tip. Based on what you said, I suspected the ACT! database.I
went to ActDiag8 and did everything I could there. Yes, I found some errors
and fixed them. So, with confidence, I went back to the import routine.
However, I got the same error at the same point, record #23.

BTW, I have less than 800 records in my ACT! database. However, I should
mention that I have used the "attach email to ACT! contact" from within
Outlook 2003 (without BCM) a lot. There are just over 5,000 objects in the
Attachments folder. I would hate to lose those.

Anyway, you said that you have "sent ACT databases to Microsoft for them to
analyze." Can you give me a name, an email alias, or something? This is
getting frustrating and I REALLY want to make the move from ACT! to
Outlook/BCM.

TIA...








- Show quoted text -

I remember last year there were some users that got around import
problems by removing the ACT record that would fail to import. I don't
recall the "out of memory" message in those cases, but they were with
earlier versions of ACT. The problem was that the record in ACT was
corrupt, and calling the ACT API would result in an exception. This
may be a variation of that.

Back up your database or make a copy of it, remove record #23, and try
importing again. If the import works, you can always add #23 to BCM
manually.