I recently reloaded my operating system and now I am
unable to go the the microsoft.com web site. It says The
page cannot be displayed and at the bottom left side it
says Cannot find server or DNS Error Internet Explorer.
Please help
or "support.microsoft.com" when-----Original Message-----
"Robert" said in news:638001c42e42$430fba80 [email protected]:
Reloaded how? Did you delete the partition, create it again, had the
install format it, and then do a FRESH install of whatever is your
operating system (which you did NOT mention)? Or did you run an upgrade
install? Or did you run a Repair from the install CD? What?
In any but the first scenario, the directory for the browser's temp file
cache under your profile will still be there. So have you yet tried
purging your browser's temp file cache? Have you deleted the cookies
for that domain (or all cookies)? Is the Content Advisor in IE enabled
and, if so, is that domain listed? Do you run a firewall? Might it
have a block on that domain (I use Norton's firewall and can block
domains under the Parental Control section).
Have you checked that your DNS server actually has a record for that IP
name (so it can return an IP address which is what your computer really
uses)? Did you run "nslookup <ipname>" to see if you get something
back? Don't just lookup "microsoft.com" but include the actual host to
which you are trying to connect, like www.microsoft.com if you are
trying to get to their "www" host,
hosts file to ensure it isn't blocked (by havingtrying to reach their "support" host. Have your flushed your local DNS
cache ("ipconfig /flushdns")? Have your checked your
windows 98 second edition operating system then upgradeda "127.0.0.1 said:you actually reach that domain through the route available to you? What
happens when you run "tracert <ipname>"?
When was the last time you ran a FULL virus scan using a recently
updated anti-virus product? Have you scanned for spyware (using
Ad-Aware, Spybot, CWshredder, HijackThis)? Have you tried using
msconfig.exe to disable all startup programs and then retested?
Is this URL (which you did NOT specify) the only one that generates the
error message? Can you browse to other Microsoft hosts? Can you browse
to any other domain?
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I did formate of my hard drive and re-installed the
I did formate of my hard drive and re-installed the
windows 98 second edition operating system then upgraded
to xp. I did a fresh install I thought.
I'm not sure what you meant by purging my internet
browser.
I typed in www.microsoft.com in the address bar than
enterand that is when I get the page I mentioned earlier.
"Have your checked your hosts file to ensure it isn't
blocked (by having a "127.0.0.1 <ipname>" entry)?
I even did the Spybot that I read about in this
disscusion group. But nothing was found.
"(e-mail address removed)" said in
I did formate of my hard drive and re-installed the
windows 98 second edition operating system then upgraded
to xp. I did a fresh install I thought.
Well, that's not really a fresh install. That's tagging along
everything that was defined for Windows 98, including registry entries
that might not be valid or used under an NT-based version of Windows.
You don't need Windows 98 to be installed in order to install the
Windows XP upgrade. In your case, a fresh install would have been: (1)
Boot using the Windows XP installation CD; (2) Have its install delete
the partitions (since you formatted anyway) and then create a new one
for Windows XP; (3) Swap in the Windows 98 CD when prompted to verify
that you qualify for the upgrade version of Windows XP; and, (4)
Continue the pure install of Windows XP. It's up to you if you want to
go through the entire install again. Upgrading within the same kernel
architecture is okay, like Windows 95 to 98 to ME or Windows NT to 2000
to XP, but calling the migrate from a DOS-based (plus 32-bit API) kernel
version of Windows to the NT-based version an "upgrade" is, to me, a
misnomer. It's not an upgrade. It's a migration. But some folks don't
have the time for a clean install, especially for all the applications,
and it seems easier to do the "upgrade" to them (but this migration
usually ends up with problems later).
I'm not sure what you meant by purging my internet
browser.
Assuming you are using IE: Tools -> Internet Options -> General tab ->
Delete files (including offline content).
I typed in www.microsoft.com in the address bar than
enterand that is when I get the page I mentioned earlier.
See if your DNS server has a lookup for the IP name:
nslookup www.microsoft.com
You should get back an IP address, if not several, for that IP name. If
you don't get back any IP addresses (i.e., it cannot find a record for
the IP name of www.microsoft.com) then you have a DNS problem. If you
get info, you may see aliases returned which list www.microsoft.com and
another weird looking one for www.microsoft.akadns.net. I know
Microsoft is using Akamai Technologies for their Windows Update service
but I'm not sure why they need to have an alias to their domain. This
seems something new to me (I don't remember seeing the adadns.net alias
before).
See if you can telnet to the web site. In a DOS shell, run:
telnet www.microsoft.com 80
It's not important what you see, only to check if you actually get a
connection. You'll probably just get a blank screen (it's waiting for
you to login). Just enter "bye" to quit the session (or just close the
DOS shell window). If you get an error about the IP name, host not
found, no response or a session timeout then the problem really isn't
with the web browser.
I might have suggested pinging the web site to check if you have a good
route to them through the Internet but Microsoft disables ping on almost
all their hosts. So instead do a traceroute to check if you can
actually get to them:
traceroute www.microsoft.com
You'll probably get to some *.msn.net boundary host that won't permit
you to penetrate further into their network (so you'll see a bunch of
lines with "* * * Request timed out").
See if you can use their IP address with your web browser to open their
web page. Use a URL of:
http://207.46.134.221/
Although this is the akadns.net alias, it should work to open
Microsoft's web page. Otherwise, try other IP addresses that got
returned from the nslookup command.
"Have your checked your hosts file to ensure it isn't
blocked (by having a "127.0.0.1 <ipname>" entry)?
The hosts file (without an extension name) is in
C:\Windows\system32\drivers\etc. If you open it in Notepad, check what
uncommented lines there are in it. Then report them here. The format
for the mappings are:
ipaddress ipname [# optional comment]
You probably have:
127.0.0.1 localhost
in the file. But also check if there is an entry like:
127.0.0.1 www.microsoft.com
If so then you'll end up entering www.microsoft.com but end up going to
127.0.0.1 which is the hardcoded internal IP address for your own
computer, and you're not running Microsoft's web server so there's no
web page to display.
Windows 2000/XP runs a local DNS client that will cache up some records
(of IP name to IP address mappings). For giggles, purge it by running
in a DOS shell:
ipconfig /flushdns
and then see if you still cannot get to www.microsoft.com.
I even did the Spybot that I read about in this
disscusion group. But nothing was found.
You should run both Ad-Aware and Spybot. They don't update their
signatures at the same pace and sometimes one product will find
something that the other missed. You also need to run CWShredder. The
HijackThis utility is daunting if you don't understand what it lists.
It doesn't fix anything unless you choose to do so which means you have
to understand the items it displays. Usually afflicted users simply
post the HijackThis log to a newsgroup and ask others if they see
anything suspicious.
Have you tried adding *.microsoft.com to the Trusted Sites security zone
yet? I don't recommend doing this permanently but it will load that
site without all the restrictions and protection of the Internet
security zone. If you have a popup blocker or other browser complement
utilities, they often will ignore their filtering on trusted sites.
If after all this you still cannot get to www.microsoft.com, see if
browsing to them through a different route gets you there. In your
browser, enter:
http://www.urlencoded.com/
to use this freebie web-based anonymous proxy service. This is a public
proxy and I never trust them but will use them if nothing else works.
They have NO privacy policy so don't navigate anywhere you consider
sensitive (but then no public proxies that I've looked at had a [good]
privacy policy). There are lots of other public proxies but most
require you to configure your browser's settings to go through their
proxy. This one gives you a web interface so you don't have to
reconfigure anything in your browser. Most of them only permit HTTP
connections (which is what you need for a web site) but many will not
support any other protocol, like FTP, because they don't want their
proxy deluged with huge file transfers, so public proxies have their
deficiencies.
The point is not to anonymously browse to Microsoft but to slide
sideways in a working route to urlencoded.com which then most likely has
a different route than you do to www.microsoft.com. If you can get to
urlencoded.com (or other sites which you say you can) then your computer
is probably okay. If their route to that site doesn't work then it's a
problem with Microsoft or an upstream host that is common to you and to
urlencoded.com. If it works from urlencoded.com then the problem is
with your ISP. It is possible that your route through your ISP is dead
to Microsoft. Routes are not as dynamic as users think. Basically
whatever your ISP's router says to use is what you get (and whatever the
next one says is what you get, and so on, and none of them try another
route just because you couldn't reach a host). If you cannot reach a
host, the router doesn't go dynamically hunting around for another path.
That usually requires you calling your ISP to tell them that you cannot
get to a site and you suspect a dead route. You might think there would
have already been lots of their users complaining about not being able
to get to Microsoft. I've seen people running out of a burning
apartment complex and asked if anyone called the police but everyone
says no because they figured someone else called. I've called the power
company almost an hour after an outage and found I'm the first caller.
I've found students piled up at a classroom door figuring it was locked
(because the first student was parked outside), walked up to door,
opened it, and walked right in and had the rest of the class follow in.
Have your called your ISP yet to report the inability to reach
www.microsoft.com? It is also possible they run a cache proxy which
caches up web pages, and if their cache proxy is screwed up then you
can't get to that site (you have no way to force a flush of their
cache).
While you do not run a firewall (not a smart thing when dealing with the
Internet; even the crippled firewall in XP is better than nothing), do
you use a router which has a firewall? Have you checked that the web
site isn't blocked in there?
*Vanguard* said:"(e-mail address removed)" said in
news:[email protected]:
either nothing happens or IE loads part of the HTML and stalls.
C. A. Upsdell said:*Vanguard* said:"(e-mail address removed)" said in
news:[email protected]:
Vanguard, a number of people, including myself and the person identified as
'Muleskinner', have been unable to get to www.microsoft.com recently,
possibly since the April security update.
No resolution to this common problem has been posted.
Common elements of the problem are:
1. The problem is with IE6, and not with other browsers such as Mozilla or
Opera, and may be specific to WinXP.
2. When trying to go to a www.microsoft.com page, either nothing happens or
IE loads part of the HTML and stalls.
3. No problem indicated by Norton Antivirus, SpyBot, Ad-aware, CWshredder.
4. The problem began about when the April security updates were installed.
5. Timeouts using ping (but you say that MS does not react to pings).
Just now I tried tracert, with the following results ... though I don't know
what it means:
tracert www.microsoft.com
Tracing route to www2.microsoft.akadns.net [207.46.134.221]
over a maximum of 30 hops:
1 * * * Request timed out.
2 7 ms 6 ms 13 ms
gw03-vlan201.wlfdle.phub.net.cable.rogers.com [66.185.90.161]
3 8 ms 7 ms 7 ms
gw01-vlan962.wlfdle.phub.net.cable.rogers.com [66.185.93.69]
4 20 ms 6 ms 7 ms gw02.wlfdle.phub.net.cable.rogers.com
[66.185.80.130]
5 25 ms 18 ms 25 ms dcr1-so-3-1-0.NewYork.savvis.net
[206.24.207.85]
6 76 ms 76 ms 71 ms acr2-loopback.Seattle.savvis.net
[208.172.82.62]
7 69 ms 70 ms 80 ms bpr2-so-0-0-0.SeattleSwitchDesign.savvis.net
[208.172.81.185]
8 97 ms 98 ms 82 ms
microsoft-hotmail-exodus.SeattleSwitchDesign.savvis.net [208.173.50.86]
9 80 ms 79 ms 79 ms gig6-0.core1.sea1.ntwk.msn.net [207.46.40.1]
10 80 ms 93 ms 81 ms pos7-0.iusnixcpxc1201.ntwk.msn.net
[207.46.36.66]
11 88 ms 80 ms 80 ms pos1-0.iuscixwstc1201.ntwk.msn.net
[207.46.155.17]
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
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