Why can send e-mail but cannot recieve?

[Guest]

PROBLEM: I have Outlook 2003. I have been using Outlook 2003 for 2 years with
no trouble. All of a sudden, I cannot recieve e-mail on 1 of the 2 e-mail
accounts I use. I can still send from the account in question. The other
e-mail account sends and receives just fine.

TROUBLESHOOTING: (1) I checked the account in question on our other computer
and it works just fine there. (2) I went through the settings and compared
everyone I could find with the computer that recieves OK for the account in
question. (3) I have run Office repair. I reinstalled Office 2003 (though I
did not uninstall it first).

MY CONCLUSIONS (POSSIBLY FAULTY CONCLUSIONS): (1) Since my computer recieves
the other account OK, it rules out the computer itself. (2) It seems it would
also rule out Outlook (with the exception of account sttings). (3) It rules
out my ISP since I can check the e-mail account with no problem on the other
computer and no problems with Internet.

SYSTEM: I am running Windows XP Home SP2, IE, Office 2003 SP1, Zone Alarm
(which didn't make a difference when disabled), Pest Patrol, AdAware. It is
connecting through a wireless connection to my Belkin wireless router which
recieves Internet from an ActionTech DSL Gateway. (The computer that sends
and receives the problem e-mail account just fine is also connected to the
Belkin router with a NIC connection.)

Any ideas. I am about to format my hard drive and start over.

 

[Vince Averello [MVP-Outlook]]

Do you receive any error messages?

 

[Guest]

No. In fact it appears to be working fine when I do a send/receive, however,
I know there are messages on the server.

 

[Vince Averello [MVP-Outlook]]

Some dumb questions for you:
- the items aren't getting filtered to folders other Inbox, correct?
- another machine isn't retrieving them before this machine?

You could try logging the POP3 conversation to see what's happening during a
single poll cycle (to limit the size of the log). Info on setting that up
can be found here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;300479