White screen of Error

[Bart from Belgium]

Yesterday evening my Asus laptop with Vista home Premium (pre-installed) died!

It started when nothing reacted anymore.
I was just browsing thru photos and Iexplore was open for mail.

I just stopped.
I let it rest for 3 hours, no change.
I could turn it off but no change.

I was using the recovery DVD by Asus delivered with the laptop to restore
Vista.

Then the most amazing thing in my life happened:

not a bleu screen of death but
WHITE screen of Error (in red letters) (error code 1392, left top of screen;
big red letters ERROR)

lmao, never had this before, too bad i can't access the HD coz i need my
photos.
have picture of it. (will put it on for non-believers somewhere on flickr
soon)

 

[Malke]

Yesterday evening my Asus laptop with Vista home Premium (pre-installed)
died!

It started when nothing reacted anymore.
I was just browsing thru photos and Iexplore was open for mail.

I just stopped.
I let it rest for 3 hours, no change.
I could turn it off but no change.

I was using the recovery DVD by Asus delivered with the laptop to restore
Vista.

Then the most amazing thing in my life happened:

not a bleu screen of death but
WHITE screen of Error (in red letters) (error code 1392, left top of
screen; big red letters ERROR)

lmao, never had this before, too bad i can't access the HD coz i need my
photos.
have picture of it. (will put it on for non-believers somewhere on flickr
soon)

There is no need to post a picture. You have hardware failure. Contact Asus
for repair/replacement. You can still retrieve your data if the hard drive
is viable, although naturally having things backed up on removable media
would have been wiser.

Pull the drive and slave it in a computer running a working install of
XP/Vista. Depending on the target drive's characteristics, you may need a
drive adapter; i.e., laptop-to-IDE or a SATA controller card, etc. A
usb/firewire external drive enclosure works very well, too. Use the working
Windows Explorer to copy the data to the rescue system's hard drive and
then burn the data to cd or dvd.

Malke

 

[Bart from Belgium]

Hi Malke,

I have backups of the original pictures but not from the approx 200 i so far
revamped.

Seems to be Hard-drive failure.
But i've never seen sucj a white screen instead of BSOD.
That was the strange thing.

 

[Malke]

Hi Malke,

I have backups of the original pictures but not from the approx 200 i so
far revamped.

Seems to be Hard-drive failure.
But i've never seen sucj a white screen instead of BSOD.
That was the strange thing.

Unlike the Blue Screen Of Death, the white screen has nothing to do with
Windows. That's why I said you have hardware failure. If the hard drive
itself has died, you can still get your data back but it will be expensive.
Standard information below:

*IMPORTANT* - If there is any question that the drive is at fault - it's
making noises for instance - and the data is crucial DO NOTHING FURTHER ON
THE DRIVE. Every time you spin that drive up you may be destroying data. If
this is the case, send the drive to a professional data recovery company
like Drive Savers (my preference) or Seagate Data Recovery. General prices
run from $500USD on up. Drive Savers recovered all the data on a failed
laptop drive for one of my clients and it cost $2,700. He thought it was
worth the money; only you know what your data is worth. I understand that
some insurance companies are now covering data recovery charges so check
with yours.

Drive Savers - http://www.drivesavers.com
Seagate Data Recovery Services - https://www.seagatedatarecovery.com/

Malke