Hi ,
I agree that it could be a malware.To eliminate the possible cause of virus
or spyware, I¡¯d like to suggest you try the following on-line free virus
scanner on your PC first.
http://housecall.antivirus.com/housecall/start_corp.asp#top
<
http://housecall.antivirus.com/housecall/start_corp.asp>
http://security.symantec.com/ssc/home.asp
http://www.mcafee.com/myapps/mfs/default.asp
http://www.pandasoftware.com/activescan/com/activescan_principal.htm
http://www.ravantivirus.com/scan/
Please download and use the following tools to clean any spyware from your
system.
Download and install Microsoft Windows Anti-Spyware (Beta)
http://www.microsoft.com/athome/security/spyware/software/default.mspx
Use spy-killer to scan your computer completely.
More information about spy-killer, please refer to link below:
http://www.spy-killer.com/
Run Ad-Aware (free version)
<
http://www.lavasoft.de/>
SpyBot
http://www.safer-networking.org/en/index.html
Note: This response contains references to third party World Wide Web
sites. Microsoft is providing this information as a convenience to you.
Microsoft does not control these sites and has not tested any software or
information found on these sites; therefore, Microsoft cannot make any
representations regarding the quality, safety, or suitability of any
software or information found there. There are inherent dangers in the use
of any software found on the Internet, and Microsoft cautions you to make
sure that you completely understand the risk before retrieving any software
from the Internet.
If the problem still occurs, try to create another new user profile to test
1. Log on as the Administrator or as a user with administrator credentials.
2. Click Start, and then click Control Panel.
3. Click User Accounts.
4. Click the Advanced tab, and then click Advanced.
5. In the left pane, click the Users folder.
6. On the Action menu, click New User.
7. Enter the appropriate user information, and then click Create.
8. Logon with the new user account to see if the issue occurs in the user
profile.
If the problem persists, we may start the problematic computer in safe mode
to see if this issue occurs.The steps to boot into safe mode are as below:
Safe Mode loads a minimally protected-mode configuration, disabling Windows
device drivers and using the standard VGA display adapter.
1. Restart the computer.
2. Keep pressing F8 key until the Windows Startup menu appears.
3. Choose the Safe Mode with Network, and press Enter.
Note: Some third party applications and some hardware device cannot be used
during Safe Mode. You will temporarily be unable to connect to the Internet
temporarily while in Safe Mode.
If this issue disappears in safe mode, I suspect that it is related to some
third-party services or programs. We may use Clean Boot to eliminate third
party interference. To boot into Clean Boot environment:
1. Click Start, click Run, type "msconfig" (without the quotation marks) in
the Open box, and then click OK.
2. In the Startup tab, click the "Disable All" button.
3. In the Services tab, check the "Hide All Microsoft Services" checkbox,
and then click the "Disable All" button.
4. Click OK and restart your computer.
310560: How to troubleshoot by using the System Configuration utility in
Windows XP
http://support.microsoft.com/kb/310560
Hope this helps.
Best regards,
Vincent Xu
Microsoft Online Partner Support
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