What to do when incorrectly identified as spam?

G

Guest

During the last year, my company, a school with international students,
parents and alumni, has not been able to send email to clients in Mexico
that are users of @prodigy or @megared. The emails are always returned as
undeliverable, and we have not received an answer to our request for a
solution from these companies.

We do not send out spam, rather an occasional informational email
correspondence to our constituents, an this is generally done as a mailmerge
email so that the emails go out individually. My questions are:

1) Can individually sent mail merged emails be identified as spam?
2) Assuming we are on some list out there identifying our domain as spam,
how do we get off this list?
 
S

seth

the first question is why was it undeliverable
if you can state the reason why delivery failed, it will be easier to work
with the problem
 
G

Guest

check if you are an open relay. toto ordb.org

seth said:
the first question is why was it undeliverable
if you can state the reason why delivery failed, it will be easier to work
with the problem
 

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