Web Browser Not Responding

[Guest]

I have a strange question. I recently purchased a DELL Latitude 800 PC with
Windows XP Pro. While snoopying around and getting the feel of the machine, I
went to microsoft.com because I wanted to download SP2. Well that site, and
as far as I can tell, only that site, as strange as it may seem, causes my
web browser to hang and it goes into a not responding state. This happens
EACH and EVERYTIME I go to microsoft.com!!!! No other site that I've visited
causes the browser to not respond. Any ideas? This is extremely frustrating.
Thanks in advance. Alan K-S.

 

[Hans-Georg Michna]

I have a strange question. I recently purchased a DELL Latitude 800 PC with
Windows XP Pro. While snoopying around and getting the feel of the machine, I
went to microsoft.com because I wanted to download SP2. Well that site, and
as far as I can tell, only that site, as strange as it may seem, causes my
web browser to hang and it goes into a not responding state. This happens
EACH and EVERYTIME I go to microsoft.com!!!! No other site that I've visited
causes the browser to not respond. Any ideas? This is extremely frustrating.

Alan,

perhaps http://www.michna.com/kb/wxnet.htm can pinpoint this
problem. I can imagine several possible causes.

Never connect to the Internet without an active firewall. If you
have done that already, it may be the cause of your problem.

Hans-Georg

 

[JimWae±]

see
http://msdn.microsoft.com/library/default.asp?url=/workshop/author/dhtml/overview/highdpi.asp


Either
1. change the Display Settings to "Normal Size (96 DPI)" from 120 DPI
OR
2. change the registry

Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"UseHR"=dword:00000000

OR

3. just leave it as is & never bother with www.microsoft.com - (MY EVENTUAL
CHOICE, because o/w the fonts are too small)
or
4. change the registry when you ever need to go to www.microsoft.com

Maybe someday Microsoft & Dell & Web-Page Programmers will work out what to
do about this

 

[JimWae±]

You will find there are many pages that ramp up the CPU & make your fan turn
on - such as
http://www.itworldcanada.com/Pages/...5240-4b9e-976f-6cd067afef2b&News=Daily ITwire
and just about ANY page using that same background.
It seems it can even knock out my home router, so that I have to reset it.

Dell needs to work on their Video driver, I think.
But Web developers should stay away from that background.

I think I may have even found problems with Office Picture Manager if
too-complex images are in the My Pictures folder.

see
http://msdn.microsoft.com/library/default.asp?url=/workshop/author/dhtml/overview/highdpi.asp


Either
1. change the Display Settings to "Normal Size (96 DPI)" from 120 DPI
OR
2. change the registry

Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"UseHR"=dword:00000000

OR

3. just leave it as is & never bother with www.microsoft.com - (MY
EVENTUAL
CHOICE, because o/w the fonts are too small)
or
4. change the registry when you ever need to go to www.microsoft.com

Maybe someday Microsoft & Dell & Web-Page Programmers will work out what
to
do about this

I have a strange question. I recently purchased a DELL Latitude 800 PC
with
Windows XP Pro. While snoopying around and getting the feel of the
machine, I
went to microsoft.com because I wanted to download SP2. Well that site,
and
as far as I can tell, only that site, as strange as it may seem, causes
my
web browser to hang and it goes into a not responding state. This happens
EACH and EVERYTIME I go to microsoft.com!!!! No other site that I've
visited
causes the browser to not respond. Any ideas? This is extremely
frustrating.
Thanks in advance. Alan K-S.

 

[JimWae±]

Dell Support should know this problem intimately.

You will find there are many pages that ramp up the CPU & make your fan
turn
on - such as
http://www.itworldcanada.com/Pages/...5240-4b9e-976f-6cd067afef2b&News=Daily ITwire
and just about ANY page using that same background.
It seems it can even knock out my home router, so that I have to reset it.

Dell needs to work on their Video driver, I think.
But Web developers should stay away from that background.

I think I may have even found problems with Office Picture Manager if
too-complex images are in the My Pictures folder.

see
http://msdn.microsoft.com/library/default.asp?url=/workshop/author/dhtml/overview/highdpi.asp


Either
1. change the Display Settings to "Normal Size (96 DPI)" from 120 DPI
OR
2. change the registry

Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"UseHR"=dword:00000000

OR

3. just leave it as is & never bother with www.microsoft.com - (MY
EVENTUAL
CHOICE, because o/w the fonts are too small)
or
4. change the registry when you ever need to go to www.microsoft.com

Maybe someday Microsoft & Dell & Web-Page Programmers will work out what
to
do about this

I have a strange question. I recently purchased a DELL Latitude 800 PC
with
Windows XP Pro. While snoopying around and getting the feel of the
machine, I
went to microsoft.com because I wanted to download SP2. Well that site,
and
as far as I can tell, only that site, as strange as it may seem, causes
my
web browser to hang and it goes into a not responding state. This
happens
EACH and EVERYTIME I go to microsoft.com!!!! No other site that I've
visited
causes the browser to not respond. Any ideas? This is extremely
frustrating.
Thanks in advance. Alan K-S.

 

[Hans-Georg Michna]

You will find there are many pages that ramp up the CPU & make your fan turn
on - such as
http://www.itworldcanada.com/Pages/...5240-4b9e-976f-6cd067afef2b&News=Daily ITwire
and just about ANY page using that same background.
It seems it can even knock out my home router, so that I have to reset it.

Jim,

unrelated to the original problem, I was curious and tried the
page, though not on a Dell computer. No problems here
whatsoever.

What type of router do you use? I'd guess Linksys or SMC. A
router should absolutely never crash, unless it is a very cheap
one or the power goes off. If yours crashes then that is a
router defect. I'd try to update the firmware first. If that
doesn't help, I would get a decent router.

My recommendation would be one from the DrayTek Vigor line. I
use one and don't have any problems with it. Runs for months
without ever stopping. D-Link also has a reasonably good
reputation.

Hans-Georg

 

[JimWae±]

Hans,
It is a DLink (DI 524) router that I have - may have just been a coincidence
that ONE time that it crashed on that page - for rendering problems should
not affect the router.

What resolution & dpi do you use? It is that (& not whether it is a Dell
that matters, I think)

More on the problem at
http://support.microsoft.com/Default.aspx?kbid=820286
and
http://forums.us.dell.com/supportforums/board/message?board.id=insp_video&message.id=79881

Jim

 

[Hans-Georg Michna]

It is a DLink (DI 524) router that I have - may have just been a coincidence
that ONE time that it crashed on that page - for rendering problems should
not affect the router.

Jim,

well, if it crashed only one time and never again then it may
not be a real worry.

I would still keep the firmware up to date.

I don't have a Dell computer and cannot contribute to any
Dell-related problem solutions.

Hans-Georg