w32wormblaster

[Dioris Morales]

Please!!!!!!!!!!!!!

I've been with this problem since 3 days ago. I call the
first day and they told me that they are working on
that.Then, the second day the same , I called yesterday
and they gave me a CASE ID # SRX030814608357 and the
customer service representative told me that he is going
to transfer the phone call to support.

I was since yesterday trying to reach this people and
every time that I called I wait like one or two hours on
the phone.

I understand that you have a lot of volume phone calls,
but PLEASE!!!!!!!!!!!!!!!!!!!!!!!! I need to some one
call me or tell me what else I could do as soon as
posible to resolve this problem.

I apologize any inconvenience that this letter could
cause to you, and I'm going to be waiting soon for your
answer.

Any question please call me at 407-344-4357.


Thanks,

Mrs.Morales

 

[purplehaz]

You are most likely infected with a virus.



To stop the rebooting/shutdowns, right click on the task bar, choose task
manager, processes tab, look for msblast.exe. Highlight it and click end
process. Then turn on the xp firewall.

To turn on the firewall: control panel, network and internet connections,
network connections, right click your connection, properties, advanced tab,
check the protect my computer box. Do this as quickly as you can once the
desktop comes up. Then visit the sites below for the removal and patch info.

Symantec: removal info and removal tool
http://securityresponse.symantec.com/avcenter/venc/data/w32.blaster.worm.html

Network associates: removal instructions
http://vil.nai.com/vil/content/v_100547.htm


Also make sure to follow the links to the Microsoft pages for the patch or
visit windows update for the patch after you remove it.


More info:

http://support.microsoft.com/?kbid=823980

 

[Todd]

Hi Dioris,

Please see the following links for more information and how to fix it:

http://www.microsoft.com/security/incident/blast.asp



826955 Virus Alert About the W32.Blaster.Worm Worm
http://support.microsoft.com/?id=826955