[email protected] - Access denied - file does not exist

[Todd]

I am repeatedly repeatedly receiving warnings about multiple
(e-mail address removed) infections which say that the infections cannot be
repaired because access to the infected file is denied. The infected files
are always located in:

c:\documents and settings\username\local settings\temp\NAV???.tmp

where ??? represents random alphanumeric characters.

The problem is that the files don't exist. I've searched for them
(including hidden and system files) and they're not there. Not only that,
but I have run repeated virus scans on my entire hard drive (not only Norton
Antivirus but MacAfee and others) and no infections are found. But no
sooner do I do this than the warnings start appearing again.

I have disabled System Restore as advised by Norton and my virus definitions
and intelligent updater are up-to-date.

Does anyone have any idea how to fix this?

Thanks!
Todd

 

[John Coutts]

I am repeatedly repeatedly receiving warnings about multiple
(e-mail address removed) infections which say that the infections cannot be
repaired because access to the infected file is denied. The infected files
are always located in:
c:\documents and settings\username\local settings\temp\NAV???.tmp
where ??? represents random alphanumeric characters.
The problem is that the files don't exist. I've searched for them
(including hidden and system files) and they're not there. Not only that,
but I have run repeated virus scans on my entire hard drive (not only Norton
Antivirus but MacAfee and others) and no infections are found. But no
sooner do I do this than the warnings start appearing again.
I have disabled System Restore as advised by Norton and my virus definitions
and intelligent updater are up-to-date.
Does anyone have any idea how to fix this?
Thanks!
Todd

******************** REPLY SEPARATER *********************
If you are using XP, the search engine is crippled. For example, in the
Documents and Settings folder, it will only search those sub folders for which
the presently logged in user has authority. It will also not search many hidden
folders such as IE cache folders, or the recycle folder. You would have better
success with the command prompt "dir *.tmp /s /a", which lists all files ending
in ".tmp" in all sub directories with all attributes (from the root). If the
list is too long then output it to a text file "dir *.tmp /s /a>tmp.txt" and
examine it with notepad.

The ".tmp" extension indicates that it is a temporary file created by the
operating system. It is normally quite safe to delete all such files in the
TEMP sub directory. Any files currently in use by the operating system will be
locked out, and the DEL function actually "deletes" a file; it does not move it
to the recycle directory.

J.A. Coutts

 

[John Coutts]

If you are using XP, the search engine is crippled. For example, in the
Documents and Settings folder, it will only search those sub folders for which
the presently logged in user has authority. It will also not search many hidden
folders such as IE cache folders, or the recycle folder. You would have better
success with the command prompt "dir *.tmp /s /a", which lists all files ending
in ".tmp" in all sub directories with all attributes (from the root). If the
list is too long then output it to a text file "dir *.tmp /s /a>tmp.txt" and
examine it with notepad.

The ".tmp" extension indicates that it is a temporary file created by the
operating system. It is normally quite safe to delete all such files in the
TEMP sub directory. Any files currently in use by the operating system will be
locked out, and the DEL function actually "deletes" a file; it does not move it
to the recycle directory.

J.A. Coutts

**************** SEPARATER *****************
My mistake; the crippling effect extends to the command prompt as well. To list
the files in the TEMP directory, you would have to go to the actual hidden
directory itself (eg. CD\Docume~1\UserName\locals~1\temp). Then a dir /a /s
*.tmp will list all the temp files.