Voice recorder for recording telephone calls

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Guest

I work for a company that requires calls to be recorded. They supply me with
a voice recorder box that gets plugged into the microphone jack on the back
of my computer, then connects directly to the phone line. I make the calls
and it records them, then automatically uploads them to the server at the
main office. I've tried everything to get this working with my Windows Vista
Ultimate and I'm not having anyluck getting it working at all. I've gone
through the basic troubleshooting that was supplied for getting it to work on
Windows XP, and for the most part it worked but the recording sounded
horrible, like I was under water. I have all the lastest drivers for my sound
card and everything, I made sure of that. Any suggestions on getting this to
work will be very helpful to not only me, but also some of my co-workders who
are thinking about later upgrading to Vista. Thanks!
 
JenG:

I had this microphone sound problem from the time I installed Vista
Ultimate in early January until just recently. It is not uncommon. See

http://forums.creative.com/creative...message.id=4300&view=by_date_ascending&page=5

Or TinyURL: http://preview.tinyurl.com/2n5sfb (where I'm "Whozat")

Since I was originally using the Sigmatel audio onboard my Intel mobo
(with a supposedly Vista-ready driver), I bought and tried using an
inexpensive Creative SoundBlaster Audigy SE sound card (with Creative's
latest, supposedly Vista-ready driver), but it was just as bad. I had
become convinced that the issue was due to a bug in Vista itself, until
several days ago, when I noticed that Intel had an updated driver
available for my onboard Sigmatel audio. Well, I pulled out the
SoundBlaster card, went back to the Sigmatel, and installed the new
driver, not expecting much because I'd been through this same business
of installing a new, supposedly Vista-ready, Sigmatel driver before
without experiencing any improvement at all. But this time:
lo-and-behold, my microphone sound issues were suddenly a thing of the past.

So, based on my painful experience, I'd say that you need a better audio
driver that is more complete in its compatibility with Vista. If you're
using an add-on card with the latest driver and experiencing no joy, try
getting the latest driver for your onboard audio and reverting to that,
or vice versa. And check regularly with your motherboard and sound card
manufacturers for new audio drivers. I think it's all you can do, other
than going back to XP.

Daze
 
Thanks for the input! I guess I should have mentioned what the specs are on
my computer. It's got an ECS Elitegroup AM2 nFORCE4M-A, AMD Athlon-64 3800+
Dual Core, GeForce-FX7300GS video card, and onboard sound that is AC 97
Direct 3D sound - running Windows Vista Ultimate. I did get the latest
updates for the sound and will look for more updates to see if I can get it
working.
 
YW and Good luck!

Daze
-----
Thanks for the input! I guess I should have mentioned what the specs are on
my computer. It's got an ECS Elitegroup AM2 nFORCE4M-A, AMD Athlon-64 3800+
Dual Core, GeForce-FX7300GS video card, and onboard sound that is AC 97
Direct 3D sound - running Windows Vista Ultimate. I did get the latest
updates for the sound and will look for more updates to see if I can get it
working.
Click to expand...
 
I did what you suggested and unfortunately, no such luck. I got the driver
off of the website for the motherboard since it's onboard sound (AC 97
Realtek). Now there is sound, but it's really scratchy and you can't hear
what anyone is saying. I don't know what else to do. I emailed the company
who makes the motherboard and they must think I'm a moron, telling me to
check and make sure I have it plugged into the right jack, have the updated
driver, simple steps that doesn't take a rocket scientist to figure out to
try those first before emailing them as a last resort. So now I don't know
what to do and I guess I'm stuck with it.
 
Oh, shoot. Are you saying that your speaker sound is now actually
*worse* than it was before (in addition to your original
voice-recorder/microphone-jack problem)?

Daze
-------
 
The speakers are working fine now. They got changed to some other room
setting so they sounded horrible, but after I changed it back to generic,
they seem fine. The mic on the other hand, has a really bad echo to it. I
went on my work website where I can set up a mic, record talking into it, and
play it back. When it plays it back it sounds like I am talking into a cave -
echoing really bad. It sounds horrible. I know it's not just the website
because I tested it in a chat room also and it made the same noise. I don't
know what to do with it now. It's a bummer. I'll just have to wait and see if
there are any updated drivers in the future.
 
FWIW, even with my much improved audio driver, I still have a bit of an
echo problem, as well, though clearly not as bad as yours. Most folks
that I call using my Skype, I only have a slight, occasional echo that
causes me very little trouble at all. I *do,* however, have an
absolutely horrible echo of my own voice to do deal with when calling a
certain local number, so in my case, the issue seems to have something
to do with the other end of the line, rather than my own. But it is
certainly possible that my audio driver still needs improvement, too.

It does sound to me like your only hope is an updated driver. And I
agree that just having to wait for it is a bummer.

Daze
---------
 
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