- Microsoft Genuine Advantage general information - (Self-help)
The Microsoft Genuine Web site provides information about the Genuine Advantage program:
http://www.microsoft.com/genuine/default.mspx
- Microsoft Genuine Advantage frequently asked questions (FAQ) - (Self-help)
For a list of frequently asked questions (FAQ), visit the following Web site:
http://www.microsoft.com/genuine/downloads/FAQ.aspx
- Microsoft Genuine Advantage Support Web site - (Self-help)
The Microsoft Genuine Advantage Support Web site provides an overview of common ways to
receive technical support for WGA:
http://www.microsoft.com/genuine/diag/support.aspx
- Microsoft Genuine Advantage Newsgroup - (Interactive support)
The Microsoft Genuine Advantage Newsgroup is an online community where customers are able
to share their feedback, seek technical support, or ask general questions about the
program. The forum is monitored on a daily basis.
http://forums.microsoft.com/genuine/
- Online Assisted Support - (Interactive support)
Online Assisted Support is e-mail-based technical support provided by Microsoft Product
Support Services (PSS). A response to inquiries will typically be provided within one
business day:
http://go.microsoft.com/fwlink/?LinkId=52029
Unlimited support requests are available to the customer at no charge. Click the Start
E-mail Request button to begin.
- Microsoft Genuine Advantage Diagnostic Tool - (used with Interactive support)
To help give the product support engineer as much detail as possible, visit
http://www.microsoft.com/genuine/diag/support.aspx
See the section of the Web page that describes the Microsoft Genuine Advantage Diagnostic
Tool.
The output of the diagnostic tool will help the support engineer This tool is used in
conjunction with the Online Assisted Support .
- Microsoft Genuine Advantage Diagnostic Web site - (Self-help)
The Microsoft Genuine Advantage Diagnostic Web site is designed to help customers who have
problems starting the validation process. (This is for user-initiated validations through
WU/MU or Download Center.)
http://www.microsoft.com/genuine/diag/
The diagnostic site will determine whether the computer is correctly configured to allow
validation to be completed.
If a problem is found, the user will receive step-by-step instructions on how to resolve
the problem or how to receive more technical support.
For information about Windows Validation, visit the following Microsoft Web site:
http://www.microsoft.com/genuine/downloads/WhyValidate.aspx
For information about how to determine whether software is genuine, visit the following
Microsoft Web site:
http://www.microsoft.com/resources/howtotell/ww/default.mspx
For information about Microsoft Software Piracy Protection, visit the following Microsoft
Web site:
http://www.microsoft.com/piracy/default.mspx
For a description of the Windows Genuine Advantage (WGA) program, visit the Microsoft
Support Web site:
http://support.microsoft.com/kb/892130/en-us
--
TaurArian [MVP] 2005-2008 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question:
http://support.microsoft.com/kb/555375
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
|I had to crash my system due to aseveral viruses and when I tried to reload
| XP, the VLK that was given to me is being blocked now so I can't get any
| updates because it says I'm not genuine Microsoft. Where do I start?
