Vista Will Not Shutdown

[Guest]

I have a new Dell XPS (purchaed this week) and suddenly as of this morning,
windows Vista will not shutdown. When I select the shutdown function, the
computer continually restarts instead of actually powering down. I have
tried to trace the offending variable in the Event Viewer but the Viewer does
not offer any obvious area to modify. I have been trying to avoid an OS
reinstall since I have almost completed the transfer of all files/programs
from my previous computer.

I have disabled all 'wake up' functions in power management to no avail. Any
suggested areas to explore to allow a full shutdown??

 

[seth]

you just bought it...have you called dell support?

 

[David A. Spicer]

New Dell computer = contact Dell support. Sounds like a hardware/driver
issue. The Dell Support site also has the latest machine specific drivers
and software.

 

[Jon]

I have a new Dell XPS (purchaed this week) and suddenly as of this morning,
windows Vista will not shutdown. When I select the shutdown function, the
computer continually restarts instead of actually powering down. I have
tried to trace the offending variable in the Event Viewer but the Viewer
does
not offer any obvious area to modify. I have been trying to avoid an OS
reinstall since I have almost completed the transfer of all files/programs
from my previous computer.

I have disabled all 'wake up' functions in power management to no avail.
Any
suggested areas to explore to allow a full shutdown??

Control Panel > System > Advanced System Settings > Settings (under
'Startup and Recovery')

Uncheck 'Automatically restart'

Then troubleshoot any blue screen stop error that appears next time you
shutdown (which should provide information on the cause eg problem drivers
etc)

 

[Joe Leandri]

On one of its reboots, press and hold down the F12 key. That will take you
to the F8 key were there are several start-up options.
Joe