Vista Network Share problem

[Keith B. Rosenberg]

We have two Vista SP1 computers. At least once a day something happens to
the desktop (where our files are kept) and programs open on the laptop
cannot save open files. It is not as if the network is not working, in which
case you could save locally, the program thinks it can save but cannot. The
programs eventually go non-responding. Some programs deal with this better
than others and can be closed, but others simply refuse to do anything.

In the case of the laptop it will shut down normally. However the desktop
always freezes on shutdown when the screen says "Shutting Down" and you have
to power it down manually. They both come up normally.

I am taking advantage of Microsoft's free tech support (via e-mail), but so
far no successful solution.

Does anyone have any idea of what is causing this and have a solution?

Thank You!

 

[Pavel A.]

Could you maybe post some of the MS support advises?
Have you checked event logs on the desktop?

--PA

 

[Keith B. Rosenberg]

Thanks for the reply. I have checked the logs and there has never been any
errors logged about this. In fact there are few errors of any sort.

MS did not recommend anything in their archives. They sent me instructions
in a message. Here is what MS recommended:

QUOTE


Thank you for contacting Microsoft Online Support Service. My name is
(redacted), and I am glad to work with you. For your reference, the case ID
for this service request is SRXxxxxxxxxxxxx. You can contact me directly by
sending an email to address redacted) with the case ID in the subject line.



From the problem description, I understand that there are two issue you are
encountering:

1. The shared folders on the two Vista SP1 based computer could not be
accessible from each other.

2. The desktop computer could not restart and shutdown properly. If there
has been any misunderstanding, please let me know.



I understand the inconvenience you have experienced. Please be assured that
I will do my best to help you.



In order to avoid confusion and keep track of troubleshooting steps, we
usually troubleshoot one issue per Support Request in order to find a
resolution as soon as possible. Concerning the other question, when the
first issue is resolved, I will separate a new case for you and continue to
work with you until the computer works properly.



Now, let's try to solve the issues on the desktop first.



This issue may occur if some of the Windows Vista related components were
corrupted during the upgrading. To troubleshoot the issue, let's try the
next steps:



Step 1: Show the related settings

==========================

1. Click the Start Button, All Programs, Accessories

2. Right click "Command Prompt" and choose "Run as administrator", accept
the UAC prompt.

3. In the command prompt, type the following commands and press Enter after
each line.



bcdedit -enum all



4. Look for "Resume from Hibernate" in the output from the command
above(example below):







5. Please write down the identifier.



In this example - {60d1e197-d49d-11dc-b289-c1cfff739532}



Step 2: Modify the related settings

==========================

1. Click the Start Button, All Programs, Accessories

2. Right click "Command Prompt" and choose "Run as administrator", accept
the UAC prompt.

3. In the command prompt, type the following commands and press Enter after
each line.



bcdedit /deletevalue {60d1e197-d49d-11dc-b289-c1cfff739532} inherit



Please replace the identifier with the one on your computer.



If the issue persists, please collect the following information for further
research:



Please capture a screenshot via the following steps.



1. Click the Start Button, All Programs, Accessories

2. Right click "Command Prompt" and choose "Run as administrator", accept
the UAC prompt.

3. In the command prompt, type the following commands and press Enter after
each line.



bcdedit -enum all



4. Look for "Resume from Hibernate" in the output.

5. Press the Print Screen key (PrtScn) on your keyboard.

6. Click the "Start" menu, type "mspaint" in the Search Bar and Press Enter.

7. In the Paint program, click the "Edit" menu, click "Paste", click the
"File" menu, and click "Save".

8. The "Save As" dialogue box will appear. Type a file name in the "File
name:" box, for example: "screenshot".

9. Make sure "JPEG (*.JPG;*.JPEG;*.JPE;*.JFIF)" is selected in the "Save as
type" box, click "Desktop" on the left pane and then click "Save".



Please send this saved JPEG file to my email account at
(e-mail address removed)



Note: When attaching files to emails, the process will vary depending on the
email application being used. While you are composing the email, most
applications will provide you with either an "Attach" button or Paper Clip
Icon to click in order to attach a file. After clicking this button/icon you
must browse to the file you wish to attach and select it by either double
clicking it or clicking it once and then clicking on the "Attach" button.



Please try the above steps and let me know the results at your earliest
convenience. If there are any questions or concerns, feel free to contact
me.



I look forward to your reply.



Best Regards,



(name redacted)

(mail address redacted)

Microsoft Windows Support Professional



Satisfied customers are my top priority. Please let either myself or my
manager know what you think of the level of service provided. You can send
feedback to my manager, Vicky Bao at mailto: (mail address redacted)



UNQUOTE