Vista full computer back up - not working

[Guest]

I did a successful computer back up after getting a new Acer Laptop with
Vista Ultimate. Using the Windows Back Up Full Computer. It bucked at first
but then it worked. After installing the programs I wanted and setting things
up the way I wanted, I decided to do another back up. Can not get the back
up to work again. After it finishes writing the disk and it asks for a new
DVD it will not spit out the old one. It spit out the disk on the successful
back up. It keeps the drive tray locked. Right clicking on the DVD drive and
it says drive in use. I Wait some more. Right clicking produces an option to
close session, take that option produces a bank DVD. Any ideas. This Vista is
awfully clunky for something that has been worked on for so long.

 

[Jill Zoeller [MSFT]]

Someone else reported a similar error and said that using higher-quality
media solved the problem. Please try different media.