Vista Freezing

[Glenda]

I have tried all the recommended solutions, Restore to a time when it wasn't
happening, got rid of McAfee Software, had Dell technicians remote in for
several hours 2x, had a friend remote in to look for conflicting software and
no one anywhere can find the problem. Ditto on freeze ups, opening e-mail,
writing a word doc, editing a pic, anything thing, anytime. o time frames but
it always happens once a session. I run Webroot virus/software, uninstalled
it and still had freeze ups. Dell is confounded. Sometimes get blue screen,
sometimes not. Anybody got any new ideas? Never had any problems like this
with any other computer and I'm mystified. I have 1964

 

[Mark L. Ferguson]

Blue screens generate Error reports in the event Viewer. Some file is going
to be associated with the error. Who makes that file? What does it do?

Most likely, you have some Video driver problem. Running at a lower
resolution may help.

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[John Barnes]

Turn off auto restart in system properties/advanced system
settings./advanced/startup and recovery. You will get more useful
information to post back with. Error code and error message.

 

[Dave]

Have you run a memory tester?
http://www.memtest.org/

 

[Scrivener]

I respect Mark Ferguson tremendously. His posts are ALWAYS on point, and I
don't doubt him for a second.

Did the Dell Tech reps who "remoted" your machine check for hardware
problems - Hard drive? RAM? Motherboard?

I feel you should demand Dell send you a new machine under the warranty.
You shouldn't have to be putting up with this.

Ernie

 

[Glenda]

Hi: I haven't been getting blue screens for past few weeks since I dumped
McAfee Software, it seems that was a contributing problem. I thought we
almost made it with your lower resolution, which was set at high and I
dropped it to half until my weekly defrag (dell recommended) was running and
the freeze with stripes came right back. Any other ideas?
I'm going to try the other suggestions below and will post back. Aoppreciate
everyone's help. By the way, one Dell Technician suggested it may be a bad
spot on my hard drive I had an open ticket and have sent 2 e-mails but Dell
has not responded to either.

 

[Glenda]

Hi Dave:
Well, I went there but i couldn't determine what I needed to download. Over
my head, can you recommend?

 

[John Barnes]

While not as good as memtest, you can use the one in Vista. Type the word
memory in the search box on the start menu and Select the memory diagnostic
tool above. Still you need to turn off your auto restart as I mentioned
above so you can get a better diagnostic code and message to diagnose your
problem

 

[Dave]

You need to download the iso.zip, unzip it, and burn it to a CD. Then boot
up on the CD and run the memory tester.
http://www.memtest.org/#downiso
http://www.memtest.org/download/2.01/memtest86+-2.01.iso.zip

But John's suggestion to use the Vista memory test is far easier. I keep
forgetting that Vista has this now.

 

[Glenda]

John: I turned off the auto restart thing & ran the memory test. I did get a
response that said:
Device PNPDevice ID Error COde
Microsoft 6to4 Adapter Root\*6TO4MP\0000 This device is not working
properly because Windows cannot load the drivers required for this device.

Since I turned off the Auto restart it hasn't been freezing up. Any reason I
need to turn it back on?
I have left it on all day and it's still not froze. Think you're on to
something here.

Thanks,

Glenda

 

[Glenda]

Dave:
See my post to John's reply. I did as recommended and did get an error
response that i copied. It's Greek to me but if you guys understand and can
interpret I'm appreciative!

Glenda

 

[Glenda]

Here's what was in there:

roblem signature
Problem Event Name: MemDiagV1
Range of memory size: 2048
Launch type: Manual
Schedule type: Immediate
Completion type: Pass
Test type: Standard
Failed tests: 0
Range of number of bad pages: 0
Test duration in seconds: 870
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
Bucket ID: 3904472


GLenda

 

[Glenda]

Here's a problem report:

Description
A problem caused this program to stop interacting with Windows.

Problem signature
Problem Event Name: AppHangB1
Application Name: msinfo32.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549add7
Hang Signature: b24c
Hang Type: 0
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 7e24033bbf7d3b8d750af1b61798d887
Additional Hang Signature 2: 63a9
Additional Hang Signature 3: 70e34f161221e91ff412b898bfdb5433
Additional Hang Signature 4: b24c
Additional Hang Signature 5: 7e24033bbf7d3b8d750af1b61798d887
Additional Hang Signature 6: 63a9
Additional Hang Signature 7: 70e34f161221e91ff412b898bfdb5433

 

[Glenda]

Thanks Ham:
It is unusual.

Glenda

Strange, I just regained contact with the family of a long lost
acquaintance (after 30 years). His wife's name is Glenda. Very sweet
lady and a rather uncommon name.

ham